The Art of 5-Star Customer Service For Exceptional Experiences
Snippet Title
At Greene King, our values help to steer us along our journey towards becoming the pride of British hospitality. One of our values is a customer-first approach which means customers are at the heart of everything we do.
No matter who we are, or where we’ve come from, we pull together as a team, we focus on our guests, and we do it in the Greene King way. There’s a reason why our customers keep coming back!
If you have a passion for people and customer service, we may have a spot for you at Greene King! But first, let’s learn more about how we are able to deliver exceptional customer service day in and day out.
What do customer service jobs entail?
So, what is a customer service job? Any role where you are customer-facing can technically be a customer service job. These roles come in all shapes and sizes but the people in these roles have a few things in common. They have a love for people, solving problems, and creating happiness.
What is an example of a customer service job?
Our Bar and Waiting staff, are constantly raising the bar and creating great customer experiences in our pubs and restaurants. Greene King’s front-of-house teams go the extra mile to leave every customer with a smile on their face.
We're committed to delivering outstanding value, unforgettable service, and unbeatable quality.
What are 5 skills needed in a customer service job?
You can nail any customer service job with our support and training. We will give you all the skills and qualities needed for the job, so if you don’t have these skills yet, don't worry. You can still go ahead and apply and we’ll give you the support you need to be great at your job. Here are a few of the skills and qualities you’ll pick up:
- Patience and attentiveness - taking the time to listen to your customers' needs and giving them exactly what they ordered.
- Enthusiasm - serving with a smile, suggesting what to eat, and doing so with enthusiasm is what converts casual customers into lifelong fans.
- Problem-solving - if something is not quite right with a customer’s order, you’ll be quick on your feet, find a solution, and make sure the customer is satisfied.
- Communication: mastering the art of clear and engaging communication.
- Empathy: understanding and connecting with customers' emotions and viewpoints for a warm and empathetic interaction.
- Adaptability: flexibility to seamlessly adjust to diverse customer needs and preferences, ensuring every interaction feels tailored and effortless.
With these skills in your toolkit, you're ready to create unforgettable experiences. Join us to unlock the secrets to exceptional customer service by learning why these essential skills to kickstart to any customer service role.
Greene King’s commitment to service excellence
Well, the answer to that question comes in two parts.
The first is down to our culture. At Greene King, you’ll be welcomed by a diverse group of folk who all have one thing in common. We love to brighten someone else’s day. When we recruit new team members, we’re looking for people who are excited about creating a place where customers feel welcomed and can laugh, be themselves and relax.
The second part is training. When you first join Greene King, we will make sure you have everything you need to shine in a customer service role. So when the 5-star reviews always mention you, you won’t be surprised!
Create magic in a customer service role at Greene King
Customer service jobs are all about pouring happiness into lives at Greene King. Whether that is in the form of choosing the perfect bottle of wine, making cocktails that will make someone’s day, or greeting customers with a warm smile.
Are you ready to become a master of great customer experiences?
If you have what it takes to make people feel welcome and special in our pubs and restaurants, apply for our customer service jobs today!
Tags
WHAT CAN A APPRENTICESHIP DO FOR YOU?
Are you looking to jumpstart your career in the hospitality industry? Look no further than Greene King Apprenticeships!
Whether you’re interested in cheffing it up in the kitchen, pouring crazy cocktails, or leading a team to new heights - this is a unique opportunity to take your career to the next level. You can get a lot out of an Apprenticeship, so let’s dive straight into it:
related jobs
Salary
£38,000 - £42,000 + Bonus
Location
Halcyon (Peterborough)
Business Area
General Manager - 500255
Brand
Hungry Horse - BRA_104
Hours
Full time
Description
As General Manager, you’ll have the freedom to succeed to build a business to be proud of, whilst developing your team and creating a warm welcome for your customers. From the moment you step through
Reference
8f4b15b4-4bb2-4d20-b5c5-c44d0b26273a
Expiry Date
01/01/0001
Salary
£30,000 - £34,000 + Bonus
Location
White Hart (Frimley)
Business Area
Kitchen Manager - 500389
Brand
Pub & Social - BRA_202
Hours
Full time
Description
As a Head Chef, you’ll make sure everything in the kitchen runs smoothly during a busy service. You’ll know how to get the best out of your team by encouraging and supporting them to work well togethe
Reference
729fbb25-cdad-44ff-b6c3-52416956bfcd
Expiry Date
01/01/0001

Author
Sarah Hall-Adams
Author
Sarah Hall-AdamsSalary
£8.00 - £12.21
Location
Butchers Hook (Fulham)
Business Area
FOH Teammate - 500097
Brand
Urban - BRA_209
Hours
Part time
Description
As Bar & Waiting Staff, you’ll be key to creating unforgettable moments for customers, whether you’re pouring a pint or recommending the perfect drink to a customer after a long day, you’ll keep the g
Reference
0c36b1ae-e931-4f3b-bcb5-1486f7d4c8a0
Expiry Date
01/01/0001
Salary
£8.00 - £12.21
Location
Yarrow Bridge (Chorley)
Business Area
BOH Teammate - 500104
Brand
Flaming Grill - BRA_103
Hours
Part time
Description
As a Chef, your passion for all things food, and the desire to make the perfect dish every time, is what sets you apart. With a keen eye for maintaining the highest standards and thriving during a fas
Reference
7634f567-7b3c-410c-9cfe-92c5d2ff9112
Expiry Date
01/01/0001
Salary
£12.21 - £12.50
Location
Victoria (Barrow-In-Furness)
Business Area
FOH Team Leader - 500026
Brand
Proper Locals - BRA_206
Hours
Part time
Description
As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are
Reference
3ec7ef26-30c5-44e2-bde6-057055f9f053
Expiry Date
01/01/0001
Salary
£8.00 - £12.21
Location
Brewmaster (Leicester Square)
Business Area
FOH Teammate - 500097
Brand
Urban - BRA_209
Hours
Full time
Description
As Bar & Waiting Staff, you’ll be key to creating unforgettable moments for customers, whether you’re pouring a pint or recommending the perfect drink to a customer after a long day, you’ll keep the g
Reference
622ae6ef-ce35-46e8-95a5-b2bb7968d587
Expiry Date
01/01/0001
Salary
£8.00 - £12.21
Location
Fernhurst (Blackburn)
Business Area
FOH Teammate - 500097
Brand
Hungry Horse - BRA_104
Hours
Part time
Description
As Bar & Waiting Staff, you’ll be key to creating unforgettable moments for customers, whether you’re pouring a pint or recommending the perfect drink to a customer after a long day, you’ll keep the g
Reference
103f2b70-bae5-4f4f-9cbc-0c4ed7fe0cbf
Expiry Date
01/01/0001
Salary
£8.00 - £12.21
Location
Grain & Hop Store (Cambridge)
Business Area
FOH Teammate - 500097
Brand
Urban - BRA_209
Hours
Full time
Description
As Bar & Waiting Staff, you’ll be key to creating unforgettable moments for customers, whether you’re pouring a pint or recommending the perfect drink to a customer after a long day, you’ll keep the g
Reference
7a74e6f1-e956-435e-9a36-f8b4d8e23394
Expiry Date
01/01/0001
Salary
£8.00 - £12.21
Location
Cricketers (Southwick)
Business Area
FOH Teammate - 500097
Brand
Pub & Social - BRA_202
Hours
Full time
Description
As Bar & Waiting Staff, you’ll be key to creating unforgettable moments for customers, whether you’re pouring a pint or recommending the perfect drink to a customer after a long day, you’ll keep the g
Reference
82611d92-4e2c-4f81-8487-0f969ad93a50
Expiry Date
01/01/0001
Salary
£8.00 - £12.21
Location
Red Lion (Poole)
Business Area
BOH Teammate - 500104
Brand
Proper Locals - BRA_206
Hours
Part time
Description
As a Kitchen Assistant, you’ll play a key part in the kitchen ensuring a busy service runs smoothly. You’ll make sure everything is well stocked, clean, and the team around you have everything they ne
Reference
17ee3517-294e-4d63-9908-1bbdc098340e
Expiry Date
01/01/0001
related posts
.jpg)
Teaser
Bar and WaitingContent Type
BlogsPublish date
08/18/2025
Summary
Summer's bringing longer days, brighter evenings, and plenty of chances to make memories. If you're looking for summer job opportunities, Greene King has pub jobs that fit all kinds of lifesty
by
Charley Young

Teaser
Bar and WaitingContent Type
BlogsPublish date
07/31/2025
Summary
As a student, it’s normal to be looking for ways to earn some extra cash around your studies. With 69% of students having a part-time job, it’s just as much a part of uni life as late nights and le
by
Ellie Burrows

Teaser
ApprenticeshipsContent Type
BlogsPublish date
07/31/2025
Summary
You’ve just finished school and “what next” is the big question. Apprenticeships in hospitality could be the answer you’re looking for. Last year alone, over 200,000 leavers started their apprentic
by
Kat Ross

Teaser
Head OfficeContent Type
BlogsPublish date
07/31/2025
Summary
When you think of Greene King, chances are you think of that pub at the heart of your community. Somewhere you can grab an award-winning pint, tuck into some tasty food, or relax in a place where y
by
Abida Perveen

Teaser
KitchenContent Type
BlogsPublish date
07/30/2025
Summary
What does a kitchen assistant do? In a kitchen assistant job at Greene King, you’ll be at the heart of our buzzing culinary crew. With over 2,700 pubs and restaurants up and down the UK, we dish up
by
Sam Stacey

Teaser
ManagementContent Type
BlogsPublish date
07/17/2025
Summary
WHAT IS A GENERAL MANAGER?General Managers in pubs and restaurants know how to build a great team! Are you ready to deliver unforgettable experiences for our customers and bring our brand to life? You
by
Charley Young
.jpg)
Teaser
KitchenContent Type
BlogsPublish date
06/25/2025
Summary
Looking to build a career that serves up satisfaction every day? At Greene King, we believe in growing our people as well our plates. If you're wondering how kitchen career progression works here, spe
by
Sam Stacey

Teaser
Bar and WaitingContent Type
BlogsPublish date
06/04/2025
Summary
The summer break is all about new experiences and taking a break from the books. 64% of students are looking for work, and with pubs hiring more young people than ever, now’s the time to look at stud
by
Kat Ross

Teaser
Bar and WaitingContent Type
BlogsPublish date
06/04/2025
Summary
So, you’ve got a pub job interview coming up. No doubt you’ll be keen to ace your interview and land the opportunity you’ve been waiting for. We get it, interview nerves are real, but don’t worry, we
by
Lucy Richardson

Teaser
Bar and WaitingContent Type
BlogsPublish date
06/04/2025
Summary
Looking to get a summer job that offers more than a bit of extra spending money? With summer jobs at Greene King, you can gain real skills and make some memories along the way. 69% of students work p
by
Rachel Lang