What is the Role of a General Manager: General Manager Jobs in Pubs & Restaurants
WHAT IS A GENERAL MANAGER?
General Managers in pubs and restaurants know how to build a great team! Are you ready to deliver unforgettable experiences for our customers and bring our brand to life?
Your leadership skills and passion for pouring happiness into our lives will lead our pub and restaurant sales to new heights.
As a brand champion, you'll work with your team to create an experience that delights our customers daily. Make a real impact and be part of our dynamic and dedicated team.
Here’s a guide on the role of a general manager:
ROLE OF A GENERAL MANAGER
You’re the one that keeps everyone else moving in the right direction. Some might even call you the captain.
So what will earn you that reputation? Here are six key responsibilities of what it takes to be a great General Manager:
● Operations - ensuring smooth flow of service from seating to food delivery
● Maintaining health and safety regulations
● Managing staff - training and retaining staff and creating staff schedules
● Customer service - handling complaints and resolving issues, carrying out customer feedback, building relationships
● Managing inventory - ensuring your pub or restaurant has everything needed to put a smile on customers' faces
● Growing pub sales with your team
GENERAL MANAGER - WHO WILL I WORK WITH?
As a General Manager, you will lead and inspire your team to live and breathe our values in everything they do. These values guide us on our journey to become the pride of British hospitality.
You won't be alone when it comes to growing pub and restaurant sales. You’ll brainstorm ideas, share learnings and build a solid plan with your Business Development Manager and Management team to build a thriving pub and restaurant.
At Greene King, we’re all ears and always open to hearing your suggestions for improvement. We want you to put your spin on things and see your ideas brought to life.
You'll build your talented team, making sure they pull out all the stops needed to serve up a top-notch experience for our customers. This team will comprise Bar and Waiting Staff and an Assistant Manager.
WHAT SKILLS YOU BRING AS A GENERAL MANAGER
Great pub experiences don’t just happen. They are created. With these skills in the bag, you’ll have everything you need to run a smooth operation:
● Leadership - leading by example and creating an environment where customers can sit back, relax and be happy. Our motto is pouring happiness into our lives, after all!
● Communication - you’ll be a people person through and through, and understanding your team will come easily to you.
● Customer service - customers are at the heart of Greene King, and customer service is about putting your customers first.
● Organisation - managing a team and pub means you’ll have to have your ducks in a row and know how to stay on top of everything.
● Attention to detail - we have high standards in all our pubs and restaurants at Greene King, and upholding those is all in the details.
READY TO BE A BRAND CHAMPION MANAGER AT GREENE KING?
You’ve learned the craft and risen the ranks. Take this exciting opportunity to build a pub and restaurant in all the ways you’ve imagined over the years.
Being a General Manager is the perfect next step if you are keen to learn and happiest when succeeding at something new. Apply to General Manager jobs with Greene King and check out how to prepare for a general manager interview.
Tags
related jobs
Salary
£12.21 - £12.50
Location
Red Lion (Grantchester)
Business Area
FOH Team Leader - 500026
Brand
Metro Pub Co - BRA_302
Hours
Part time
Description
As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are
Reference
1f54e289-b13d-4dc9-b8bf-607add7c8a1a
Expiry Date
01/01/0001
Salary
£8.00 - £12.21
Location
Boaters (Kingston Upon Thames)
Business Area
Chef de Partie - 500117
Brand
Metro Pub Co - BRA_302
Hours
Part time
Description
As a Chef, your passion for all things food, and the desire to make the perfect dish every time, is what sets you apart. With a keen eye for maintaining the highest standards and thriving during a fas
Reference
320dd488-92e9-4657-b919-7897018f33d6
Expiry Date
01/01/0001
Salary
Upto £12.75
Location
George Inn (Bathampton)
Business Area
FOH Teammate - 500097
Brand
Chef & Brewer - BRA_101
Hours
Part time
Description
As Bar & Waiting Staff, you’ll be key to creating unforgettable moments for customers, whether you’re pouring a pint or recommending the perfect drink to a customer after a long day, you’ll keep the g
Reference
3f91890f-c945-488d-8e88-26b97e40c0e4
Expiry Date
01/01/0001
Salary
Upto £12.75
Location
Hartford Mill (Huntingdon)
Business Area
BOH Teammate - 500104
Brand
Pub & Carvery - BRA_204
Hours
Part time
Description
As a Kitchen Assistant, you’ll play a key part in the kitchen ensuring a busy service runs smoothly. You’ll make sure everything is well stocked, clean, and the team around you have everything they ne
Reference
aaeb5256-8d01-4034-94c7-1ce95a0fcded
Expiry Date
01/01/0001
Salary
Upto £13.00
Location
Grace Arms (Ellesmere Port)
Business Area
FOH Team Leader - 500026
Brand
Flaming Grill - BRA_103
Hours
Full time
Description
As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are
Reference
8ee81745-9c43-4ff6-9b7b-838848b8ffbb
Expiry Date
01/01/0001
Salary
Upto £12.75
Location
Red Burn Farm (Hamilton)
Business Area
Chef - 500339
Brand
Farmhouse Inns - BRA_102
Hours
Part time
Description
As a Chef, your passion for all things food, and the desire to make the perfect dish every time, is what sets you apart. With a keen eye for maintaining the highest standards and thriving during a fas
Reference
45edd48b-d3fc-4860-b178-d8f401b94e95
Expiry Date
01/01/0001
Salary
Upto £13.25
Location
George Inn (Bathampton)
Business Area
Chef - 500339
Brand
Chef & Brewer - BRA_101
Hours
Part time
Description
As a Chef, your passion for all things food, and the desire to make the perfect dish every time, is what sets you apart. With a keen eye for maintaining the highest standards and thriving during a fas
Reference
fddb5a4e-13de-4e72-b83b-188975d1cfa5
Expiry Date
01/01/0001
Salary
Upto £12.75
Location
Red Lion (Iver)
Business Area
Chef - 500339
Brand
Chef & Brewer - BRA_101
Hours
Full time
Description
As a Chef, your passion for all things food, and the desire to make the perfect dish every time, is what sets you apart. With a keen eye for maintaining the highest standards and thriving during a fas
Reference
44f8d386-2f77-42c3-b27a-070ca4cc0c6b
Expiry Date
01/01/0001
Salary
Upto £12.75
Location
Heathley Park (Leicester)
Business Area
BOH Teammate - 500104
Brand
Pub & Grill - BRA_205
Hours
Part time
Description
As a Chef, you will…Prepare, cook, and present food that meets specs and customer expectationsMaintain hygiene levels and safety regulations in the kitchen to help guarantee the safety of your entire
Reference
0d38d56d-80ae-453c-bbfe-7200317e78dc
Expiry Date
01/01/0001
Salary
Upto £13.25
Location
Astronomer (Braintree)
Business Area
Chef - 500339
Brand
Hungry Horse - BRA_104
Hours
Full time
Description
As a Chef, your passion for all things food, and the desire to make the perfect dish every time, is what sets you apart. With a keen eye for maintaining the highest standards and thriving during a fas
Reference
50a626cd-0f63-41f6-ba7c-8fc8012735f8
Expiry Date
01/01/0001
related posts

Teaser
Bar and WaitingContent Type
BlogsPublish date
10/07/2025
Summary
The secret sauce of our 2,700 pubs up and down the country isn’t just our award-winning beers (although they’re certainly a key ingredient!) The real magic is in the friendly faces who make every vis
by
Caroline Atkins
.jpg)
Teaser
KitchenContent Type
BlogsPublish date
09/23/2025
Summary
You might have heard the popular quote ‘Anyone can cook’ from the movie Ratatouille - this is something we stand behind! Have you ever been drawn by the aroma of freshly cooked dishes or super impre
by
Caroline Atkins

Teaser
Bar and WaitingContent Type
BlogsPublish date
09/23/2025
Summary
Are you wondering what transferable skills you can gain from a bar & waiting job? The answer may surprise you! Far from being "just pouring pints", working in hospitality is a training ground for life
by
Kelly Batho

Teaser
Inclusion & DiversityContent Type
PodcastPublish date
09/16/2025
Summary
PINT OF PERSPECTIVE SEASON 2 EPISODE 8: NATIONAL INCLUSION WEEK 2025 National Inclusion Week takes place every September and is a time for us all to celebrate inclusion and take action
by
PINT OF PERSPECTIVE

Teaser
ApprenticeshipsContent Type
BlogsPublish date
09/11/2025
Summary
Are you fresh out of school and wondering what’s next? Jobs for school leavers at Greene King could be exactly what you’re looking for. Uni isn’t for everyone, and with only 36% of 18 years olds vent
by
Kat Ross
.jpg)
Teaser
Bar and WaitingContent Type
BlogsPublish date
08/18/2025
Summary
Summer's bringing longer days, brighter evenings, and plenty of chances to make memories. If you're looking for summer job opportunities, Greene King has pub jobs that fit all kinds of lifesty
by
Charley Young

Teaser
Bar and WaitingContent Type
BlogsPublish date
07/31/2025
Summary
As a student, it’s normal to be looking for ways to earn some extra cash around your studies. With 69% of students having a part-time job, it’s just as much a part of uni life as late nights and le
by
Ellie Burrows

Teaser
ApprenticeshipsContent Type
BlogsPublish date
07/31/2025
Summary
You’ve just finished school and “what next” is the big question. Apprenticeships in hospitality could be the answer you’re looking for. Last year alone, over 200,000 leavers started their apprentic
by
Kat Ross

Teaser
Head OfficeContent Type
BlogsPublish date
07/31/2025
Summary
When you think of Greene King, chances are you think of that pub at the heart of your community. Somewhere you can grab an award-winning pint, tuck into some tasty food, or relax in a place where y
by
Abida Perveen

Teaser
KitchenContent Type
BlogsPublish date
07/30/2025
Summary
What does a kitchen assistant do? In a kitchen assistant job at Greene King, you’ll be at the heart of our buzzing culinary crew. With over 2,700 pubs and restaurants up and down the UK, we dish up
by
Sam Stacey