When you think of our pubs, your mind probably jumps to a Sunday roast or a catch-up over a pint. Behind those moments, technology helps customers plan their visits and gives our teams the tools to look after them. Working in IT at Greene King means helping those everyday experiences run smoothly.
Our hospitality technology jobs bring together people working across digital, data, systems, cyber security and support. If you enjoy solving problems and seeing how your work helps others, there could be a place for you in our Tech & Digital teams. Here’s a look at the work, the people and where your skills could fit.
What does working in IT at Greene King involve?
Technology has a part to play long before someone arrives at the bar. A customer might browse a pub’s website, book a table or check what’s on before deciding where to spend their evening. Our colleagues also rely on systems to take orders, access information and organise their work.
For our tech teams, that creates a connection between the systems they support and the people using them. An improvement to a booking journey can make planning a family meal easier. Resolving a technical issue can help a pub team get back to looking after customers.
Depending on your role, you could help improve digital services, make information more useful or keep essential applications reliable. There’s satisfaction in knowing that the problem you’ve solved at your desk can make someone else’s working day better.
What types of hospitality technology jobs could you explore?
There are different ways to contribute to technology in hospitality. Your interests might lie in understanding what users need, investigating a recurring problem or building the systems behind a dependable service.
These are some of the areas covered by our tech teams. Individual responsibilities and available vacancies will vary.
Digital and customer experience jobs
Digital roles focus on making it easier for customers to interact with Greene King online. That can involve websites, booking journeys and other tools that help people discover our pubs and plan a visit.
In our Digital Delivery team, Delivery Manager Becci Moreton works with Project Managers, Business Analysts and colleagues across the business. Together, they help turn ideas into improvements for customers.
If you enjoy asking questions and understanding how people use a product, this could be an interesting area to explore. Business analysis, for example, involves gathering requirements, understanding processes and working with others to shape a suitable solution.
Data, reporting and analytics jobs
Useful information helps people make informed decisions. In a hospitality business, that might mean understanding performance, identifying a pattern or helping teams plan ahead.
Data and reporting work can involve preparing dashboards, investigating inconsistencies and making information easier for colleagues to understand. Accuracy matters, but so does knowing which question the information needs to answer.
You might enjoy this kind of work if you like exploring the detail and explaining what you’ve found. A clear insight becomes much more useful when someone can see how to act on it.
Systems, infrastructure and cloud engineering jobs
Reliable systems help colleagues get on with their jobs. Infrastructure and cloud work supports the applications and services people depend on, with attention to performance, maintenance and security.
Cloud Engineer Lee Millward offers a glimpse into this work at Greene King. His experience includes Azure, infrastructure as code, Microsoft Entra and Power Platform, showing the technical depth behind the services our teams use.
For someone who enjoys understanding how systems fit together, there’s plenty to get curious about. Troubleshooting, planning changes and keeping technical knowledge current are all valuable parts of this kind of career.
Cyber security and technology risk jobs
Protecting systems and information is another important part of hospitality technology. Customers and colleagues need to be able to trust the services they use.
Depending on the position, work in this area can include reviewing access, identifying risks, supporting security controls and helping people understand good practice. It calls for care, sound judgement and the ability to explain why an action matters.
You’ll need to consider people alongside technology. Clear guidance can help a colleague understand what to do, while a thoughtful conversation can uncover a risk that needs attention.
IT support and service improvement jobs
When something isn’t working as expected, support teams help establish what has happened and how to put it right. That might involve investigating an application issue, keeping colleagues informed or involving another specialist.
Good support also looks beyond the immediate fix. Understanding why a problem keeps happening can help prevent another disruption later.
This work combines technical investigation with communication. Being able to explain the next step clearly can make a frustrating situation easier for the person waiting for help. If you enjoy getting to the bottom of a problem and helping others, it’s an area worth exploring.
What skills help you succeed in hospitality IT jobs?
The technical requirements depend on the vacancy. A business analyst and a cloud engineer bring different expertise, so look closely at the systems, experience and qualifications listed for each role.
Alongside that knowledge, useful qualities include:
- Curiosity: asking questions to understand the problem before deciding on a solution.
- Communication: making technical information clear for different audiences.
- Teamwork: listening to colleagues and working through challenges together.
- Ownership: following up on actions and keeping people informed.
- Adaptability: staying open to feedback and new ways of working.
Becci highlights curiosity, ownership and adaptability when discussing her team. She also encourages applicants to let their personality come through and explain how they approach challenges.
When applying for hospitality IT jobs, choose examples that show both your technical contribution and how you worked with others. What needed improving? What did you do? How did it help the people using the system?
Building your IT career at Greene King
Technology gives you plenty of reasons to keep learning. A new project, an unfamiliar tool or a colleague’s approach can all help you develop your understanding.
Lee’s experience provides a real example of progression at Greene King. He moved from the Service Desk into Infrastructure and then Cloud Engineering, building his knowledge and attending courses to gain certifications along the way. In his cloud engineering story, he explains why problem-solving and continuous learning appeal to him.
Your own next step will depend on your role, experience and interests. Ask about the training and development available within the team you’re considering, whether you want to deepen your expertise or take on more responsibility.
Benefits of working in IT at Greene King
There are useful extras to enjoy alongside the work. Our Greene King benefits include food and drink discounts, discounted hotel stays, a pension contribution and wellbeing support.
Eligible colleagues can also access referral rewards and other offers. Check the vacancy and benefits information for the details that apply to your role.
And after helping people plan their pub visits, you might fancy making a few plans of your own. Sunday lunch, anyone?
Find your next hospitality technology job at Greene King
Whether you’re interested in digital experiences, data, cloud engineering or technical support, your work could help colleagues and customers across our business. Bring your questions, your ideas and the experience you’d like to build on.
Explore our latest IT and digital jobs at Greene King, check the skills and location for each role, and find your next step.
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