How to be a Great General Manager: Key Insights and Traits
Snippet Title
WHAT IS A GENERAL MANAGER?
General Managers keep teams moving in the right direction by ensuring everything runs smoothly, from their teams to day-to-day operations.
In a role as a General Manager, you’ll have the freedom to succeed and build a business to be proud of whilst creating a warm welcome for your customers. From the moment you step through the door, you’ll lead by example, ensuring our customers and teams have a great time.
At Greene King, we’re looking for General Managers passionate about pouring happiness into lives. Here’s a guide on how to be a great General Manager and deliver unforgettable experiences:
WHERE DO GENERAL MANAGERS FIT INTO OUR BUSINESS?
So, you're wondering where General Managers fit into the whole business puzzle, right?
General Managers inspire and lead teams by example and brew great pub experiences.
And, of course, they aren’t alone in achieving this. Assistant General Managers support them every step of the way.
At Greene King, our General Managers report to Area Managers who offer direction, coaching, and guidance. They maximise our potential to delight even more customers and serve as a hub of local activity.
WHY ARE GENERAL MANAGERS IMPORTANT TO THE SUCCESS OF A BUSINESS?
General Managers are the heart and soul of our pubs and restaurants, as they play a key role in growing our pub sales to new heights.
We understand they’ve risen up the ranks and have many valuable experiences we can learn from. That’s why our General Managers have the opportunity to experiment with creative new ideas to build a business to be proud of.
Not only that, General Managers bring our brand to life through their team. They lead by example in everything they do, which is the secret to how our teams can deliver amazing customer experiences.
Customers are at the heart of Greene King, so when our General Managers recruit and develop their teams, they’ll equip new team members with the knowledge they need to delight our customers.
HOW TO BE A GREAT GENERAL MANAGER
You must bring a mixed bag of personal qualities to shine as a General Manager.
This one’s a big one for us at Greene King - knowing how to lead, inspire, and rally your team. You set the tone, and we pride ourselves on being a welcoming place for people to be happy, laugh, be themselves, and relax.
General Managers are the bridges that connect different departments, so you’ll be able to get your ideas across and understand others.
We’re working hard to make Everyday Inclusion a reality for all our people every day. This means you’ll be working with lots of different personalities, and having solid people skills will help you navigate these waters like a pro.
As a General Manager, you aren’t just running the show.
You are shaping our culture, inspiring those around you, and achieving success for your pub or restaurant.
UNLEASH YOUR LEADERSHIP POTENTIAL AS A GENERAL MANAGER
Bring your passion for community, people, and customer service to Greene King and create a welcoming space for locals to enjoy, relax, and have fun.
Embrace tradition, lead your community, make a real impact, and lead your team to success as a General Manager.
Apply to our General Manager jobs at Greene King today.
Tags
related jobs
Salary
£8.00 - £12.21
Location
Roebuck (Bilsborrow)
Business Area
BOH Teammate - 500104
Brand
Chef & Brewer - BRA_101
Hours
Part time
Description
As a Chef, your passion for all things food, and the desire to make the perfect dish every time, is what sets you apart. With a keen eye for maintaining the highest standards and thriving during a fas
Reference
3f466d27-5d47-4230-9c96-8bf7135d98dc
Expiry Date
01/01/0001
Salary
£8.00 - £12.21
Location
Jolly Miller (West Derby)
Business Area
BOH Teammate - 500104
Brand
Flaming Grill - BRA_103
Hours
Part time
Description
As a Chef, your passion for all things food, and the desire to make the perfect dish every time, is what sets you apart. With a keen eye for maintaining the highest standards and thriving during a fas
Reference
4f46169e-0006-4143-9535-9f5bc6ca1886
Expiry Date
01/01/0001
Salary
£12.21 - £12.50
Location
Roebuck (Bilsborrow)
Business Area
FOH Team Leader - 500026
Brand
Chef & Brewer - BRA_101
Hours
Part time
Description
As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are
Reference
b6157df1-1508-4173-9caf-9a0aa1fc6649
Expiry Date
01/01/0001
Salary
£8.00 - £12.21
Location
Roebuck (Bilsborrow)
Business Area
FOH Teammate - 500097
Brand
Chef & Brewer - BRA_101
Hours
Part time
Description
As Bar & Waiting Staff, you’ll be key to creating unforgettable moments for customers, whether you’re pouring a pint or recommending the perfect drink to a customer after a long day, you’ll keep the g
Reference
b8f64164-904b-4e52-860c-17b399be7c35
Expiry Date
01/01/0001
Salary
£8.00 - £12.21
Location
Lamb Hotel (Ely)
Business Area
Chef - 500339
Brand
Venture Hotels - BRA_304
Hours
Full time
Description
As a Chef, your passion for all things food, and the desire to make the perfect dish every time, is what sets you apart. With a keen eye for maintaining the highest standards and thriving during a fas
Reference
e0a04fdb-db41-435b-9453-3030b16c02e2
Expiry Date
01/01/0001
Salary
£8.00 - £12.21
Location
Mallard (Doncaster)
Business Area
BOH Teammate - 500104
Brand
Hungry Horse - BRA_104
Hours
Part time
Description
As a Chef, your passion for all things food, and the desire to make the perfect dish every time, is what sets you apart. With a keen eye for maintaining the highest standards and thriving during a fas
Reference
cfac2b05-6632-4d4a-9be9-ba381a411de3
Expiry Date
01/01/0001
Salary
£8.00 - £12.21
Location
Old Blackfriars (Aberdeen)
Business Area
BOH Teammate - 500104
Brand
Urban - BRA_209
Hours
Part time
Description
As a Chef, your passion for all things food, and the desire to make the perfect dish every time, is what sets you apart. With a keen eye for maintaining the highest standards and thriving during a fas
Reference
7a5c6d8f-fc81-4306-bc7e-9d8a53e6c408
Expiry Date
01/01/0001
Salary
£8.00 - £12.21
Location
Star Inn (Felbridge)
Business Area
FOH Teammate - 500097
Brand
Chef & Brewer - BRA_101
Hours
Part time
Description
We are looking for an energetic and friendly FOH Breakfast Waiting Team Member to join our morning service team. You'll play a key role in creating a welcoming and efficient breakfast experience for o
Reference
ca6fbb24-b23c-40a4-b71b-f6476c3fe12e
Expiry Date
01/01/0001
Salary
£8.00 - £12.21
Location
Cock & Bell (Long Melford)
Business Area
BOH Teammate - 500104
Brand
Pub & Kitchen - BRA_201
Hours
Part time
Description
As a Kitchen Assistant, you’ll play a key part in the kitchen ensuring a busy service runs smoothly. You’ll make sure everything is well stocked, clean, and the team around you have everything they ne
Reference
9d4a2e07-386b-4913-b27a-e9205bcd38b5
Expiry Date
01/01/0001
Salary
£8.00 - £12.21
Location
Wheatstone Inn (Gloucester)
Business Area
FOH Teammate - 500097
Brand
Chef & Brewer - BRA_101
Hours
Part time
Description
As Bar & Waiting Staff, you’ll be key to creating unforgettable moments for customers, whether you’re pouring a pint or recommending the perfect drink to a customer after a long day, you’ll keep the g
Reference
f1246cc9-1562-44bc-b9d4-7e83b1c4a959
Expiry Date
01/01/0001
related posts
.jpg)
Teaser
KitchenContent Type
BlogsPublish date
06/25/2025
Summary
Looking to build a career that serves up satisfaction every day? At Greene King, we believe in growing our people as well our plates. If you're wondering how kitchen career progression works here, sp
by
Sam Stacey

Teaser
Bar and WaitingContent Type
BlogsPublish date
06/04/2025
Summary
The summer break is all about new experiences and taking a break from the books. 64% of students are looking for work, and with pubs hiring more young people than ever, now’s the time to look at stud
by
Kat Ross

Teaser
Bar and WaitingContent Type
BlogsPublish date
06/04/2025
Summary
So, you’ve got a pub job interview coming up. No doubt you’ll be keen to ace your interview and land the opportunity you’ve been waiting for. We get it, interview nerves are real, but don’t worry, we
by
Lucy Richardson

Teaser
Bar and WaitingContent Type
BlogsPublish date
06/04/2025
Summary
Looking to get a summer job that offers more than a bit of extra spending money? With summer jobs at Greene King, you can gain real skills and make some memories along the way. 69% of students work p
by
Rachel Lang

Teaser
A day in the lifeContent Type
BlogsPublish date
05/30/2025
Summary
You won’t find a more buzzing workplace than the pub. It’s all about creating moments of joy and pouring pints of happiness into lives. In a pub manager job at Greene King, you get to head up happine
by
Ellie Burrows

Teaser
Bar and WaitingContent Type
BlogsPublish date
05/19/2025
Summary
A pub job at Greene King could be the recipe for your best summer yet. Pubs employ more young people than ever before, and we’re no different. From flexible hours to fit around your busy schedule to t
by
Charley Young

Teaser
KitchenContent Type
BlogsPublish date
04/24/2025
Summary
Thinking about a role in hospitality where you can learn on the job, be part of a lively team, and help deliver memorable experiences for customers? A kitchen assistant job at Greene King might be the
by
Lindsey Butler

Teaser
ApprenticeshipsContent Type
BlogsPublish date
03/31/2025
Summary
What is a Chef Apprenticeship? We understand that becoming a Chef is no piece of cake, but with Greene King’s comprehensive Apprenticeship programme, we’ll help you to get to grips with the basics of
by
Varsha Odedra

Teaser
Head OfficeContent Type
GeneralPublish date
03/15/2025
Summary
Looking for a hospitality career where you can rise through the ranks and pour happiness into people’s lives? Penny’s journey is an inspiring example of where a career at Greene King can take you. Fr
by
Sam Stacey

Teaser
Inclusion & DiversityContent Type
BlogsPublish date
03/04/2025
Summary
Snippet Title Tell us about yourself, Jas I’m Jasveer Banning and I have been with Greene King since August 15th 2022, so almost 2.5 years. Can you tell us about your career journey so far?
by
Greene Sky