How to be a Great General Manager: Key Insights and Traits
Snippet Title
WHAT IS A GENERAL MANAGER?
General Managers keep teams moving in the right direction by ensuring everything runs smoothly, from their teams to day-to-day operations.
In a role as a General Manager, you’ll have the freedom to succeed and build a business to be proud of whilst creating a warm welcome for your customers. From the moment you step through the door, you’ll lead by example, ensuring our customers and teams have a great time.
At Greene King, we’re looking for General Managers passionate about pouring happiness into lives. Here’s a guide on how to be a great General Manager and deliver unforgettable experiences:
WHERE DO GENERAL MANAGERS FIT INTO OUR BUSINESS?
So, you're wondering where General Managers fit into the whole business puzzle, right?
General Managers inspire and lead teams by example and brew great pub experiences.
And, of course, they aren’t alone in achieving this. Assistant General Managers support them every step of the way.
At Greene King, our General Managers report to Area Managers who offer direction, coaching, and guidance. They maximise our potential to delight even more customers and serve as a hub of local activity.
WHY ARE GENERAL MANAGERS IMPORTANT TO THE SUCCESS OF A BUSINESS?
General Managers are the heart and soul of our pubs and restaurants, as they play a key role in growing our pub sales to new heights.
We understand they’ve risen up the ranks and have many valuable experiences we can learn from. That’s why our General Managers have the opportunity to experiment with creative new ideas to build a business to be proud of.
Not only that, General Managers bring our brand to life through their team. They lead by example in everything they do, which is the secret to how our teams can deliver amazing customer experiences.
Customers are at the heart of Greene King, so when our General Managers recruit and develop their teams, they’ll equip new team members with the knowledge they need to delight our customers.
HOW TO BE A GREAT GENERAL MANAGER
You must bring a mixed bag of personal qualities to shine as a General Manager.
This one’s a big one for us at Greene King - knowing how to lead, inspire, and rally your team. You set the tone, and we pride ourselves on being a welcoming place for people to be happy, laugh, be themselves, and relax.
General Managers are the bridges that connect different departments, so you’ll be able to get your ideas across and understand others.
We’re working hard to make Everyday Inclusion a reality for all our people every day. This means you’ll be working with lots of different personalities, and having solid people skills will help you navigate these waters like a pro.
As a General Manager, you aren’t just running the show.
You are shaping our culture, inspiring those around you, and achieving success for your pub or restaurant.
UNLEASH YOUR LEADERSHIP POTENTIAL AS A GENERAL MANAGER
Bring your passion for community, people, and customer service to Greene King and create a welcoming space for locals to enjoy, relax, and have fun.
Embrace tradition, lead your community, make a real impact, and lead your team to success as a General Manager.
Apply to our General Manager jobs at Greene King today.
Tags
4 REASONS TO CONSIDER PUB MANAGEMENT ROLES AT GREENE KING
Is there anywhere happier than the pub? The place people go to enjoy each other’s company and indulge in delicious food and drink. This lively atmosphere is created by our Pub Managers who head up happiness. If you’re thinking about Pub Management roles, Greene King should be on your radar. Here are four reasons why our Pub Management roles are unique and rewarding:
Read More...related jobs
Salary
£42,000 - £50,000 + Bonus
Location
Chestnut Tree Farm (Ipswich),Pinewood,IP8 3LQ
Business Area
General Manager
Brand
Farmhouse Inns
Hours
Full time
Location
United Kingdom
Description
What you'll do as a General Manager... Work with your business development manager and management team to grow pub sales Lead by example in everything you do and bring our brand to life through your t
Reference
44fb47bb-31c4-4b1f-8606-6acdebb919ba
Expiry Date
01/01/0001
Author
Lindsey ButlerAuthor
Lindsey ButlerSalary
£31,000 - £35,000 + Bonus
Location
Red Rover (West Wellow),West Wellow,SO51 6BW
Business Area
General Manager
Brand
Greene King Pubs
Hours
Full time
Location
West Wellow
Description
What you'll do as a General Manager... Work with your business development manager and management team to grow pub sales Lead by example in everything you do and bring our brand to life through your t
Reference
698d3c14-d2ef-41dc-9a84-af9c487be94d
Expiry Date
01/01/0001
Salary
£40,000 - £45,000 + Bonus + Service Charge
Location
Merchant (Clapham Junction),Clapham Junction,SW11 1HG
Business Area
General Manager
Brand
Metropolitan Pub Company
Hours
Full time
Location
London
Description
What you'll do as a General Manager... Work with your business development manager and management team to grow pub sales Lead by example in everything you do and bring our brand to life through your t
Reference
a4f3c010-24a4-4294-bfe0-4de2afdc18a9
Expiry Date
01/01/0001
Author
Sam StaceyAuthor
Sam StaceySalary
£37,000 - £41,000 + Bonus
Location
Albion (Portishead),Portishead,BS20 6PZ
Business Area
General Manager
Brand
Greene King Pubs
Hours
Full time
Location
Bristol
Description
What you'll do as a General Manager... Work with your business development manager and management team to grow pub sales Lead by example in everything you do and bring our brand to life through your t
Reference
7b7fa222-546e-402a-ac54-438a906f5c2a
Expiry Date
01/01/0001
Author
Lindsey ButlerAuthor
Lindsey ButlerSalary
£37,000 - £41,000 + Bonus
Location
Fox & Pheasant (Stoke Poges),Stoke Poges,SL2 4EZ
Business Area
General Manager
Brand
Greene King Pubs
Hours
Full time
Location
Stoke Poges
Description
What you'll do as a General Manager... Work with your business development manager and management team to grow pub sales Lead by example in everything you do and bring our brand to life through your t
Reference
1b2011ca-35fb-4e4c-a209-841c5f71e3b8
Expiry Date
01/01/0001
Salary
£45,000 - £50,000 + Bonus + Service Charge
Location
Foundry Bell (Wokingham),Wokingham,RG40 1RD
Business Area
General Manager
Brand
Crafted Pubs
Hours
Full time
Location
Wokingham
Description
What you'll do as a General Manager... Take full P&L accountability for your business and ensure that the performance targets are achieved Lead by example in everything you do and bring Crafted Pubs
Reference
7dc1a690-be10-4af8-9a08-aa94abcba1fb
Expiry Date
01/01/0001
![Thomas Newell](https://attraxcdnprod1-freshed3dgayb7c3.z01.azurefd.net/1481155/52da6395-565b-4121-9207-dd86d4636b6f/2023.17000.2005/Blob/img/user_no_image.jpg)
Author
Thomas Newell![Thomas Newell](https://attraxcdnprod1-freshed3dgayb7c3.z01.azurefd.net/1481155/52da6395-565b-4121-9207-dd86d4636b6f/2023.17000.2005/Blob/img/user_no_image.jpg)
Author
Thomas NewellSalary
£40,000 - £44,000 + Bonus
Location
Kings Arms (Westerham),Westerham,TN16 1AN
Business Area
General Manager
Brand
Venture Hotels
Hours
Full time
Location
Westerham
Description
What you'll do as a General Manager... Work with your business development manager and management team to grow hotel sales Lead by example in everything you do and bring our brand to life through your
Reference
d07acaaa-86db-428e-97b6-85909ff22690
Expiry Date
01/01/0001
Salary
£45,000 - £50,000 + Bonus + Service Charge
Location
Bishop (East Dulwich),East Dulwich,SE22 8EW
Business Area
General Manager
Brand
Metropolitan Pub Company
Hours
Full time
Location
London
Description
What you'll do as a General Manager... Work with your business development manager and management team to grow pub sales Lead by example in everything you do and bring our brand to life through your t
Reference
3c228f7f-6a6d-4b51-a439-3b093c05ed0e
Expiry Date
01/01/0001
Author
Sam StaceyAuthor
Sam StaceySalary
£46,000 - £50,000 + Bonus
Location
London Apprentice (Isleworth),Isleworth,TW7 6BG
Business Area
General Manager
Brand
Greene King Pubs
Hours
Full time
Location
Isleworth
Description
What you'll do as a General Manager... Work with your business development manager and management team to grow pub sales Lead by example in everything you do and bring our brand to life through your t
Reference
8f851d10-b984-418e-995c-08df733714ce
Expiry Date
01/01/0001
Author
Lindsey ButlerAuthor
Lindsey ButlerSalary
£30,000 - £35,000 + Bonus + Service Charge
Location
Red Lion (Grantchester),Grantchester,CB3 9NF
Business Area
General Manager
Brand
Metropolitan Pub Company
Hours
Full time
Location
Cambridge
Description
As a Sous Chef, you will… Communicate with all the team and develop great working relationships with all team members Take responsibility for ensuring standards of cleanliness and hygiene are maintain
Reference
3b5c4300-cde8-41e1-9da1-610f3b734046
Expiry Date
01/01/0001
related posts
![A girl with hair tied back and work apron on, serving drinks to a customer in a pub](https://attraxcdnprod1-freshed3dgayb7c3.z01.azurefd.net/1481155/52da6395-565b-4121-9207-dd86d4636b6f/2023.17000.2005/img/SEudf4mXVkK18gjcn_1j1w/75/girlinapub.png)
Teaser
ApprenticeshipsContent Type
BlogsPublish date
07/10/2024
Summary
Did you know that nearly half of the UK’s workforce doesn’t have a degree? Only 42% of the workforce holds a degree, and yet, many are thriving in their careers, finding joy and success in variou
by
Lucy Richardson
![Girl serving food in a pub with a black outfit on and hair tied back](https://attraxcdnprod1-freshed3dgayb7c3.z01.azurefd.net/1481155/52da6395-565b-4121-9207-dd86d4636b6f/2023.17000.2005/img/UJGOw7sjy0iecwjcoAJNhA/75/imageofpub.png)
Teaser
Bar and WaitingContent Type
BlogsPublish date
07/10/2024
Summary
The hospitality industry is one of the most diverse and exciting industries that you can be a part of. It’s perfect for those who thrive on delivering exceptional service and creating memorable exp
by
Sam Stacey
![](https://attraxcdnprod1-freshed3dgayb7c3.z01.azurefd.net/1481155/52da6395-565b-4121-9207-dd86d4636b6f/2023.17000.2005/img/smQUmm9VpEprngjbrsNjOg/75/pint+of+perspectice+1.png)
Teaser
Inclusion & DiversityContent Type
PodcastPublish date
07/08/2024
Summary
PINT OF PERSPECTIVE SEASON 2 EPISODE 3: JOWITA On this episode we speak to Jowita who works as an ER case Manager at our support centre who is proud members of our employee led in
by
PINT OF PERSPECTIVE
![chef in a black outfit, preparing food on a counter ready for serving](https://attraxcdnprod1-freshed3dgayb7c3.z01.azurefd.net/1481155/52da6395-565b-4121-9207-dd86d4636b6f/2023.17000.2005/img/FD_4HZiYG0Rl2gjclb9Tvg/75/Greswolde+(93).jpg)
Teaser
KitchenContent Type
BlogsPublish date
07/05/2024
Summary
You might have heard the popular quote ‘Anyone can cook’ from the movie Ratatouille - this is something we stand behind! Have you ever been drawn by the aroma of freshly cooked dishes or super impre
by
Caroline Atkins
![](https://attraxcdnprod1-freshed3dgayb7c3.z01.azurefd.net/1481155/52da6395-565b-4121-9207-dd86d4636b6f/2023.17000.2005/img/FcHFbPodQkKRVgjchwmnVg/75/VP.jpg)
Teaser
Head OfficeContent Type
BlogsPublish date
06/17/2024
Summary
Snippet Title At Greene King, we believe in delivering exceptional digital experiences to our customers. This philosophy is embodied by Victoria, our Digital Test Lead whose passion and exper
by
Alison Connaughton (She/Her)
![](https://attraxcdnprod1-freshed3dgayb7c3.z01.azurefd.net/1481155/52da6395-565b-4121-9207-dd86d4636b6f/2023.17000.2005/img/DV6UvJ5VPET4EgjchwD8xw/75/Pint+of+Perspective+Logo_RGB+(1).jpg)
Teaser
Inclusion & DiversityContent Type
PodcastPublish date
06/14/2024
Summary
PINT OF PERSPECTIVE SEASON 2 EPISODE 2: SIMON, MIKE AND RENEE On this episode we speak to Simon, Mike and Renee about being part of a diverse team who all work together at the Mano
by
PINT OF PERSPECTIVE
![](https://attraxcdnprod1-freshed3dgayb7c3.z01.azurefd.net/1481155/52da6395-565b-4121-9207-dd86d4636b6f/2023.17000.2005/img/3WKA_d3Atk_Q4wjchwmnVg/75/original-AF135FAD-B2AC-470D-8755-818D245327A7.jpeg)
Teaser
Head OfficeContent Type
BlogsPublish date
06/04/2024
Summary
Snippet Title The tech industry has traditionally been a male-dominated field, but that narrative is shifting as more and more women are making their mark. At Greene King, we're proud to have
by
Alison Connaughton (She/Her)
![Young student waitress wearing jeans and a shirt, serving pub food at Greene King](https://attraxcdnprod1-freshed3dgayb7c3.z01.azurefd.net/1481155/52da6395-565b-4121-9207-dd86d4636b6f/2023.17000.2005/img/mWKgB5UMiEOT3Qjcf3FWsQ/75/Screenshot+2024-05-31+at+13.49.01.png)
Teaser
Bar and WaitingContent Type
BlogsPublish date
05/31/2024
Summary
Are you a student on the hunt for the perfect job to fit around your studies? Look no further! At Greene King, we understand the balance you need to juggle work and academics. In this blog post, we’
by
Sam Stacey
![Team Leader standing behind the bar with a staff member serving a customer](https://attraxcdnprod1-freshed3dgayb7c3.z01.azurefd.net/1481155/52da6395-565b-4121-9207-dd86d4636b6f/2023.17000.2005/img/UfIRc7k_X0JyRAjcfzL3YQ/75/DSC01473-Enhanced-NR.jpg)
Teaser
ManagementContent Type
BlogsPublish date
05/31/2024
Summary
Welcome to the vibrant hospitality scene of London, where opportunities for career progression and personal development flourish. Amidst the hustle and bustle of city life, we invite you to join us
by
Lucy Richardson
![Sunny summer day with a waitress serving a cold drink to a customer](https://attraxcdnprod1-freshed3dgayb7c3.z01.azurefd.net/1481155/52da6395-565b-4121-9207-dd86d4636b6f/2023.17000.2005/img/CBJ0NJZFtU1yQgjcfzL3YQ/75/8J3A1767.jpg)
Teaser
Bar and WaitingContent Type
BlogsPublish date
05/31/2024
Summary
Are you a student looking to make the most of your summer break, and wondering how to get a summer job? At Greene King, we're not just offering you a job, we're inviting you to be part of something
by
Billie McGibbon