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Waiting Staff: Job Description

Caroline  Atkins our consultant managing the role

Are you wondering what a waiter’s role is

If you are, then you’re in the right place.

Discover the journey into the world of hospitality as we delve into the role of a waiting staff job description.

Uncover the skills, responsibilities, and insights that define this crucial role in the vibrant realm of dining service.


When hungry customers are looking for a cheeky pint, visit their nearest pub or restaurant for a catch-up with friends and family. Waiting Staff are the friendly faces serving your delicious food and refreshing drinks. The unsung heroes of the restaurant and pub industry!

Our Waiting staff love the lively atmosphere and social nature of the work at Greene King. If you are looking for a job combining your love for food and drinks with meeting great people daily, then Waiting could be the perfect fit.

Wondering what you’ll be up to and what it takes to become a familiar face that locals know and love? 

Look no further:


As people flock in and out of your pub or restaurant, one thing will stay the same - your enthusiasm for the job. It will shine through as you convert casual customers into lifelong fans.

Here’s what you can expect to be doing day-to-day:

  • Greeting customers and seating them
  • Taking orders from customers
  • Catering to special requests - ensuring people with allergies are safe
  • Serving food and drinks on time
  • Answering customer questions
  • Handling cash or card payments
  • Keeping the dining area clean and tidy


As Waiting staff member, you put people at ease and make them feel special. And it takes a certain kind of person to make others feel special. 

We are looking for people with pints of personality to greet customers with a warm smile, and deliver a 5-star customer service experience. 

Have you got what it takes? 

You’ll be…

  • Attentive - you’ll work in a bustling pub or restaurant with many customers with different requests and orders. Paying attention will help you get orders right every single time.
  • Enthusiastic - our pubs host a lively atmosphere; you are a big part of that. Bringing enthusiasm to the table will keep our customers coming back.
  • Friendly and welcoming - this is the only hack you need to become a familiar face our customers know and love. A smile goes a long way!
  • Team player - serving up orders wouldn’t be possible without the bar and kitchen staff, and you’ll need to work with them closely to pour happiness into their lives.


Some jobs require previous waiting experience, but here at Greene King, we grow together. This means we will learn together and train you in your waiting role. 

Bring your great personality and work ethic, and you’ll be good to go!

We want to make Greene King a place where all team members feel safe being who they are so each person can reach their full potential and thrive at work.


This job is more than serving up orders; it is a chance to become a part of your community and pour happiness into people's lives.

Every day is different for Waiting Staff, and this is what makes the job like no other. You’ll meet new people from all walks of life, and your team will support you at every step of the way.

Join us to experience a rewarding career with Greene King.

Frequently Asked Questions

What are waiting staff duties and responsibilities?

The duties and responsibilities of waiting staff encompass a range of tasks. These may include greeting and seating guests, presenting menus, taking and relaying orders to the kitchen, serving food and drinks, addressing customer inquiries, handling payments, and maintaining the overall cleanliness and ambience of the dining area.

How do you structure your waiting CV?

Crafting a mouthwatering CV all starts with showcasing your skills and experience clearly.

  • Contact info: Pop your name, number, email, and location up top. Keep it polished and professional.
  • Summary: It's your chance to set the scene, invite them into your world, and spark some excitement about what makes you, well, you.
  • Skills: Showcase your service finesse, multitasking, and mastery of those POS systems.
  • Work experience: Lay out the red carpet for your past jobs. When did you absolutely nail a job, and can you give it to them in numbers?
  • Education: Share those academic trophies. Are there any impressive certificates in your collection?
  • Extra touches: Depending on your vibe, add some interests like "Outstanding Achievements," "Multilingual Maestro," or "Heartfelt Volunteering."
  • References: Politely mention your references, ready to vouch for your greatness.

Your CV is now a five-star experience!

How long should you wait to follow up with a recruiter?

It’s all about striking the right balance, and here’s what to do:

  • After submitting your application: Give it a week or two. Let it marinate. After that, you can drop them a friendly "Hey, any updates?" message.
  • After an interview: Shoot a quick "Thanks for your time” email within 24 hours. Then, give it another week before following up.
  • Job-specific factors: Some jobs move like lightning, while others take their sweet time. Consider the industry pace before sending that follow-up.
  • Be polite and professional: Share your excitement and curiosity about the role, and let them know you're still game. After all, patience is key, but a well-timed follow-up shows your enthusiasm!

Caroline  Atkins our consultant managing the role


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