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What do you do in a Waiting job?

Caroline  Atkins our consultant managing the role

What do you do in a Waiting job?

When hungry customers looking for a cheeky pint visit their nearest pub or restaurant for a catch-up with friends and family, Waiting Staff are the friendly faces who serve up your delicious food and refreshing drinks. The unsung heroes of the restaurant and pub industry!


Our Waiting staff love the lively atmosphere and social nature of the work at Greene King. If you are looking for a job that combines your love for food and drinks with meeting great people every single day, then Waiting could be the perfect fit for you.


Wondering what you’ll be up to and what it takes to become a familiar face that locals know and love? Look no further:

What will my day look like?

As people flock in and out of your pub or restaurant, one thing will stay the same - your enthusiasm for the job. It will shine through as you convert casual customers into lifelong fans.

Here’s what you can expect to be doing day-to-day:


      Greeting customers and seating them

      Taking orders from customers

      Catering to special requests - ensuring people with allergies are safe

      Serving food and drinks on time

      Answering customer questions

      Handling cash or card payments

      Keeping the dining area clean and tidy

What qualities do you need for a waiting job?

As Waiting staff, you put people at ease and make them feel special. And it takes a certain kind of person to make others feel special. We are looking for people with pints of personality to greet customers with a warm smile, and deliver a 5-star customer service experience. Have you got what it takes? You’ll be…


      Attentive - you’ll be working in a bustling pub or restaurant with a lot of customers with different requests and orders. Paying attention will help you get orders right every single time.

      Enthusiastic - our pubs host a lively atmosphere and you are a big part of that. Bringing enthusiasm to the table will keep our customers coming back.

      Friendly and welcoming - this is the only hack you need to become a familiar face our customers know and love. A smile goes a long way!

      Team player - serving up orders wouldn’t be possible without the bar and kitchen staff and you’ll need to work with them closely to pour happiness into lives.

What experience do you need?

Some jobs require previous waiting experience, but here at Greene King, we grow together. This means we learn together and will train you in your waiting role. Bring your great personality and work ethic and you’ll be good to go!


We want to make Greene King a place where all team members feel safe being who they are, so each person can reach their full potential and thrive at work.

Find a job that makes you happy

This job is more than serving up orders, it is a chance to become a part of your community and pour happiness into lives.


Every day is different for Waiting Staff and this is what makes the job like no other. You’ll meet new people from all walks of life and your team will be there supporting you at every step of the way.


Join us to experience a rewarding career with Greene King.

Caroline  Atkins our consultant managing the role


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