The Art of 5-Star Customer Service For Exceptional Experiences
Snippet Title
At Greene King, our values help to steer us along our journey towards becoming the pride of British hospitality. One of our values is a customer-first approach which means customers are at the heart of everything we do.
No matter who we are, or where we’ve come from, we pull together as a team, we focus on our guests, and we do it in the Greene King way. There’s a reason why our customers keep coming back!
If you have a passion for people and customer service, we may have a spot for you at Greene King! But first, let’s learn more about how we are able to deliver exceptional customer service day in and day out.
What do customer service jobs entail?
So, what is a customer service job? Any role where you are customer-facing can technically be a customer service job. These roles come in all shapes and sizes but the people in these roles have a few things in common. They have a love for people, solving problems, and creating happiness.
What is an example of a customer service job?
Our Bar and Waiting staff, are constantly raising the bar and creating great customer experiences in our pubs and restaurants. Greene King’s front-of-house teams go the extra mile to leave every customer with a smile on their face.
We're committed to delivering outstanding value, unforgettable service, and unbeatable quality.
What are 5 skills needed in a customer service job?
You can nail any customer service job with our support and training. We will give you all the skills and qualities needed for the job, so if you don’t have these skills yet, don't worry. You can still go ahead and apply and we’ll give you the support you need to be great at your job. Here are a few of the skills and qualities you’ll pick up:
- Patience and attentiveness - taking the time to listen to your customers' needs and giving them exactly what they ordered.
- Enthusiasm - serving with a smile, suggesting what to eat, and doing so with enthusiasm is what converts casual customers into lifelong fans.
- Problem-solving - if something is not quite right with a customer’s order, you’ll be quick on your feet, find a solution, and make sure the customer is satisfied.
- Communication: mastering the art of clear and engaging communication.
- Empathy: understanding and connecting with customers' emotions and viewpoints for a warm and empathetic interaction.
- Adaptability: flexibility to seamlessly adjust to diverse customer needs and preferences, ensuring every interaction feels tailored and effortless.
With these skills in your toolkit, you're ready to create unforgettable experiences. Join us to unlock the secrets to exceptional customer service by learning why these essential skills to kickstart to any customer service role.
Greene King’s commitment to service excellence
Well, the answer to that question comes in two parts.
The first is down to our culture. At Greene King, you’ll be welcomed by a diverse group of folk who all have one thing in common. We love to brighten someone else’s day. When we recruit new team members, we’re looking for people who are excited about creating a place where customers feel welcomed and can laugh, be themselves and relax.
The second part is training. When you first join Greene King, we will make sure you have everything you need to shine in a customer service role. So when the 5-star reviews always mention you, you won’t be surprised!
Create magic in a customer service role at Greene King
Customer service jobs are all about pouring happiness into lives at Greene King. Whether that is in the form of choosing the perfect bottle of wine, making cocktails that will make someone’s day, or greeting customers with a warm smile.
Are you ready to become a master of great customer experiences?
If you have what it takes to make people feel welcome and special in our pubs and restaurants, apply for our customer service jobs today!
Tags
LIFE AT GREENE KING
What is it really like to work here...
Customers visit our pubs, restaurants, and hotels to enjoy memorable and fun experiences. This is no different for our teams who love the lively atmosphere and social nature of the work – whether it's chatting with regulars at the bar, serving up delicious dining experiences...
Find our morerelated jobs
Salary
£39,000 - £43,000 + Bonus
Location
White Hart (Chalfont St Giles),Chalfont St Giles,HP8 4LP
Business Area
General Manager
Brand
Chef and Brewer
Hours
Full time
Location
United Kingdom
Description
What you'll do as a General Manager... Work with your business development manager and management team to grow pub sales Lead by example in everything you do and bring our brand to life through your t
Reference
52964907-e1d6-4540-8e97-3f6006d421e0
Expiry Date
01/01/0001
Author
Lindsey ButlerAuthor
Lindsey ButlerSalary
Upto £11.50 per hour
Location
Boot & Slipper (Amersham),Amersham,HP6 5JN
Business Area
Waiting Staff
Brand
Chef and Brewer
Hours
Part time
Location
Amersham
Description
As Waiting Staff, you will...Provide customers with a heartfelt and memorable experience each and every time they visitKnow the menu inside out, offering recommendations to customersGreet, serve food,
Reference
33635684-911e-4c27-a2c7-92e63d1ece9c
Expiry Date
01/01/0001
Salary
£28,000 - £34,000 + Bonus
Location
Crown & Horseshoes (Enfield),Enfield,EN2 6PZ
Business Area
Assistant Manager
Brand
Greene King Pubs
Hours
Full time
Location
Enfield
Description
What you'll do as an Assistant Manager... Support the General Manager in the day to day running of the business and leading the business in their absence. Bring our brand to life by leading the tea
Reference
023ac051-c1ad-4ee9-acfe-7284ced70192
Expiry Date
01/01/0001
Author
Ellie BurrowsAuthor
Ellie BurrowsSalary
£29,250 - £32,000 + Bonus
Location
Angel Inn (Rothwell),Rothwell,LS26 0SF
Business Area
Kitchen Manager
Brand
Flaming Grill
Hours
Full time
Location
Rothwell
Description
As a Kitchen Manager, you will… Take the reins in the kitchen, whether you are making decisions or coming up with fresh ways to help the team run better together. Communicate clearly with your team i
Reference
c797b0fc-9f78-47a7-9a51-74fe1c07ef37
Expiry Date
01/01/0001
Author
Carol WatsonAuthor
Carol WatsonSalary
£30,000 - £33,000 + Bonus
Location
Cross Keys (Norton Fitzwarren),Norton Fitzwarren,TA2 6NR
Business Area
Assistant Manager
Brand
Chef and Brewer
Hours
Full time
Location
Taunton
Description
What you'll do as an Assistant Manager... Support the General Manager in the day to day running of the business and leading the business in their absence. Bring our brand to life by leading the tea
Reference
3a968bf9-b57e-489c-bb3c-be6be2260d1e
Expiry Date
01/01/0001
Salary
£30,000 - £33,000 + Bonus
Location
White Lion (Frenchay),Frenchay,BS16 1LZ
Business Area
Assistant Manager
Brand
Greene King Pubs
Hours
Full time
Location
Bristol
Description
What you'll do as an Assistant Manager... Support the General Manager in the day to day running of the business and leading the business in their absence. Bring our brand to life by leading the tea
Reference
fdf046e8-024a-4679-bfa1-7aba394fe50d
Expiry Date
01/01/0001
Salary
£30,000 - £33,000 + Bonus
Location
Feathers (Burnham),Burnham,SL1 8NS
Business Area
Assistant Manager
Brand
Chef and Brewer
Hours
Full time
Location
Slough
Description
What you'll do as an Assistant Manager... Support the General Manager in the day to day running of the business and leading the business in their absence. Bring our brand to life by leading the tea
Reference
ccae8773-8eae-4f5d-9af9-9488ed55de6e
Expiry Date
01/01/0001
Salary
£35,000 - £39,000 + Bonus
Location
Kings Arms (Sandford-On-Thames),Sandford-On-Thames,OX4 4YB
Business Area
Kitchen Manager
Brand
Chef and Brewer
Hours
Full time
Location
Sandford-on-Thames
Description
As a Kitchen Manager, you will… Take the reins in the kitchen, whether you are making decisions or coming up with fresh ways to help the team run better together. Communicate clearly with your team i
Reference
52231dd9-6acb-4e05-800a-264be15bb4cc
Expiry Date
01/01/0001
Salary
Upto £11.44 per hour + Tips
Location
Albanach (Edinburgh),Edinburgh,EH1 1PE
Business Area
Waiting Staff
Brand
Greene King Pubs
Hours
Part time
Location
Edinburgh
Description
As Waiting Staff, you will...Provide customers with a heartfelt and memorable experience each and every time they visitKnow the menu inside out, offering recommendations to customersGreet, serve food,
Reference
3d55c196-760a-4daf-b73a-305efa849918
Expiry Date
01/01/0001
Salary
Upto £11.50 per hour + Tips
Location
Moorhen (Harlow),Harlow,CM20 2QS
Business Area
Waiting Staff
Brand
Pub and Grill
Hours
Part time
Location
Harlow
Description
As Waiting Staff, you will...Provide customers with a heartfelt and memorable experience each and every time they visitKnow the menu inside out, offering recommendations to customersGreet, serve food,
Reference
63d0ea0c-2fe8-45b8-bc5f-60189ff51ac6
Expiry Date
01/01/0001
related posts
Teaser
ApprenticeshipsContent Type
BlogsPublish date
04/25/2024
Summary
Imagine walking into work each day at one of the nation's most iconic pubs, restaurants, or hotels. You love creating memorable experiences and get to do this in a fast-paced, vibrant environment,
by
Carol Watson
Teaser
Inclusion & DiversityContent Type
BlogsPublish date
04/19/2024
Summary
What does it mean to be an ally? It's a question that calls us to look beyond our own experience, to see the inequities and barriers faced by others in our midst. At Greene King, we believe that f
by
Billie McGibbon
Teaser
KitchenContent Type
BlogsPublish date
04/18/2024
Summary
Crafting a CV that reflects your unique flavour, is not just about listing experiences; it's about showcasing your passion for the kitchen, your dedication to quality, and your flair for teamwork.
by
Caroline Atkins
Teaser
Bar and WaitingContent Type
BlogsPublish date
04/17/2024
Summary
Snippet Title Discover why working as a Team Leader is more than just a job, it's an adventure filled with pride, passion, and pints of personality! Our customers are at the heart of everything
by
Kelly Batho
Teaser
Head OfficeContent Type
BlogsPublish date
04/15/2024
Summary
At Greene King, we believe in nurturing our talent. One of our values embodies this - freedom to succeed. This looks like giving our colleagues the freedom to explore and create their own career path
by
Tom Risley
Teaser
BreweryContent Type
BlogsPublish date
04/15/2024
Summary
Snippet Title Did you know that here at Greene King we brew around 130 million pints a year? That’s enough to fill 29 Olympic swimming pools. If you are passionate about the art of brewing and the s
by
Jenn Morris
Teaser
Bar and WaitingContent Type
BlogsPublish date
04/09/2024
Summary
Soak Up Good Vibes With Summer Jobs at Greene KingAs the warm weather arrives and the days grow longer, there's no better place to soak up the summer vibes than at a Greene King pub. Whether
by
Charley Young
Teaser
ApprenticeshipsContent Type
BlogsPublish date
03/07/2024
Summary
Snippet Title At Greene King, we're not just about crafting extraordinary dishes; we're committed to building careers through Apprenticeships. From the very beginning, you'll blend hands-on exp
by
Rachel Jones
Teaser
Bar and WaitingContent Type
BlogsPublish date
03/07/2024
Summary
Snippet Title What are the top skills of a team leader? At the centre of our lively and dynamic atmosphere at Greene King, stand our Pub Team Leaders – the architects of the perfect pub experie
by
Nicola Beveridge
Teaser
KitchenContent Type
BlogsPublish date
03/07/2024
Summary
Snippet Title What is a Kitchen Assistant job? Ever wondered what goes on behind the scenes in our kitchens? Well, let's spill the beans on how our kitchens run smoothly. Our secret ingredient i
by
Lindsey Butler