What does it take to be a great General Manager?

Running a pub or restaurant takes a special kind of person. Someone who can keep the team smiling, the customers happy, and the whole place ticking along nicely, even when the lunch rush has turned into a full-blown “where did everyone come from?” kind of shift.

That’s where General Managers come in. At Greene King, our General Managers lead from the front, build teams they’re proud of, and create the kind of warm welcome that keeps customers coming back. If you’re exploring General Manager jobs, herre's what makes someone great in the role.

WHAT IS A GENERAL MANAGER?

A General Manager is the person who brings the whole pub or restaurant together. They look after the team, the customers, the day-to-day running of the business, and the bigger plans that help their pub grow.

In a role as a General Manager, you’ll have the freedom to succeed and build a business to be proud of whilst creating a warm welcome for your customers. From the moment you step through the door, you’ll lead by example, ensuring our customers and teams have a great time.

At Greene King, we’re looking for General Managers passionate about pouring happiness into lives. A General Manager job description usually includes:

leading and motivating the team
creating brilliant customer experiences
growing pub or restaurant sales
managing day-to-day operations
supporting team development
bringing Greene King’s values to life
making the pub a place the local community loves

WHERE DO GENERAL MANAGERS FIT INTO OUR BUSINESS?

General Managers sit right at the heart of our pubs and restaurants. They’re the ones who set the tone for the team, shape the customer experience, and make sure every shift has the right energy behind it.

And, of course, they aren’t alone in achieving this. Assistant General Managers support them every step of the way.

At Greene King, our General Managers report to Area Managers who offer direction, coaching, and guidance. They maximise our potential to delight even more customers and serve as a hub of local activity.

WHY ARE GENERAL MANAGERS IMPORTANT TO THE SUCCESS OF A BUSINESS?

General Managers are the heart and soul of our pubs and restaurants, as they play a key role in growing our pub sales to new heights.

General Managers help grow pub sales, but the role is about more than numbers. It’s about knowing your customers, understanding your team, and building a place people genuinely enjoy being part of.

At Greene King, our General Managers have room to try new ideas and make their pub feel special. That could mean getting behind community events, supporting team development, improving the customer experience, or finding clever ways to make everyday service even better.

When a General Manager gets it right, everyone feels it. The team feels more confident. Customers feel more welcome. The pub feels alive.

Customers are at the heart of Greene King, so when our General Managers recruit and develop their teams, they’ll equip new team members with the knowledge they need to delight our customers.

HOW TO BE A GREAT GENERAL MANAGER

Being a great General Manager takes a proper mix of skills. You need commercial know-how, people skills, patience, energy, and the ability to stay calm when three things need your attention at once.

This one’s a big one for us at Greene King - knowing how to lead, inspire, and rally your team. You set the tone, and we pride ourselves on being a welcoming place for people to be happy, laugh, be themselves, and relax.

General Managers are the bridges that connect different departments, so you’ll be able to get your ideas across and understand others.

We’re working hard to make Everyday Inclusion a reality for all our people every day. This means you’ll be working with lots of different personalities, and having solid people skills will help you navigate these waters like a pro.

As a General Manager, you aren’t just running the show.

You are shaping our culture, inspiring those around you, and achieving success for your pub or restaurant.

UNLEASH YOUR LEADERSHIP POTENTIAL AS A GENERAL MANAGER

Bring your passion for community, people, and customer service to Greene King and create a welcoming space for locals to enjoy, relax, and have fun.

Embrace tradition, lead your community, make a real impact, and lead your team to success as a General Manager.

Apply to our General Manager jobs at Greene King today.

List #1

related jobs

Bar & Waiting Staff

Salary

Upto £13.25

Location

Garrick (Stratford-Upon-Avon)

Business Area

FOH Teammate - 500097

Brand

Heritage - BRA_208

Hours

Part time

Team Member Sub-Type

Permanent

Compensation grade

Team Member in Pub Hourly

Team Member Type

Employee

Description

As Bar & Waiting Staff, you’ll be key to creating unforgettable moments for customers, whether you’re pouring a pint or recommending the perfect drink to a customer after a long day, you’ll keep the g

Reference

98cd164a-f2d1-463c-8ddd-ae9dec71d439

Expiry Date

01/01/0001

Apply now Saved

Bar & Waiting Staff

Salary

Upto £13.50

Location

Silver Cross (Whitehall)

Business Area

FOH Teammate - 500097

Brand

Urban - BRA_209

Hours

Part time

Team Member Sub-Type

Permanent

Compensation grade

Team Member in Pub Hourly

Team Member Type

Employee

Description

Reference

2018fdf0-b507-4a67-b585-23a84a638eb5

Expiry Date

01/01/0001

Apply now Saved

Bar & Waiting Staff

Salary

Upto £13.25

Location

Royal Hotel (Ross-on-Wye)

Business Area

FOH Teammate - 500097

Brand

Venture Hotels - BRA_304

Hours

Part time

Team Member Sub-Type

Permanent

Compensation grade

Team Member in Pub Hourly

Team Member Type

Employee

Description

Reference

1ced6e5f-2e57-4e07-85d5-aadc213fd915

Expiry Date

01/01/0001

Apply now Saved

Bar & Waiting Staff

Salary

Upto £12.71

Location

Lamb Hotel (Ely)

Business Area

FOH Teammate - 500097

Brand

Venture Hotels - BRA_304

Hours

Part time

Team Member Sub-Type

Fixed Term (Fixed Term)

Compensation grade

Team Member in Pub Hourly

Team Member Type

Employee

Description

Reference

0d96f63a-5d4c-4919-a3ab-77becde006d6

Expiry Date

01/01/0001

Apply now Saved

Team Leader

Salary

Upto £13.00

Location

Black Horse (Exeter)

Business Area

FOH Team Leader - 500026

Brand

Urban - BRA_209

Hours

Full time

Team Member Sub-Type

Permanent

Compensation grade

Team Leader Hourly

Team Member Type

Employee

Description

As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are

Reference

33b124be-8648-4ca1-980b-6fb9adb8154a

Expiry Date

01/01/0001

Apply now Saved

Bar & Waiting Staff

Salary

Upto £13.50

Location

Goat Tavern (Kensington)

Business Area

FOH Teammate - 500097

Brand

Heritage - BRA_208

Hours

Part time

Team Member Sub-Type

Permanent

Compensation grade

Team Member in Pub Hourly

Team Member Type

Employee

Description

Reference

d881e627-bd83-4780-9536-414dae5f02bf

Expiry Date

01/01/0001

Apply now Saved

Kitchen Assistant

Salary

Upto £13.25

Location

Rockingham Arms (Wentworth)

Business Area

BOH Teammate - 500104

Brand

Pub & Kitchen - BRA_201

Hours

Full time

Team Member Sub-Type

Permanent

Compensation grade

Team Member in Pub Hourly

Team Member Type

Employee

Description

As a Kitchen Assistant, you’ll play a key part in the kitchen ensuring a busy service runs smoothly. You’ll make sure everything is well stocked, clean, and the team around you have everything they ne

Reference

d791a224-13a3-485a-a5f4-be191070a7d2

Expiry Date

01/01/0001

Apply now Saved

Kitchen Assistant

Salary

Upto £14.00

Location

Goat Tavern (Kensington)

Business Area

BOH Teammate - 500104

Brand

Heritage - BRA_208

Hours

Part time

Team Member Sub-Type

Permanent

Compensation grade

Team Member in Pub Hourly

Team Member Type

Employee

Description

Reference

7e271cb9-fd2b-4a2f-bb8c-fcc99d26bf8a

Expiry Date

01/01/0001

Apply now Saved

View all

List #1

Q&A: Inside Digital Delivery with Becci Moreton

Teaser

Head Office

Content Type

Blogs

Publish date

09/15/2026

Summary

What does it take to deliver great digital experiences for our customers?. We caught up with Becci Moreton, Delivery Manager within Greene King’s Digital Delivery team, to find out. Becci shares wh

Teaser

What does it take to deliver great digital experiences for our customers? We caught up with Becci Moreton, Delivery Manager within Greene King’s Digital Delivery team, to find out. Becci shares what she enjoys most about leading her team, the projects and customer journeys they’re helping to shape, and the qualities she looks for in people joining the team. Plus, she offers some advice for anyone thinking about applying..

Kat Ross

Behind the Cloud: Q&A with a Greene King Cloud Engineer

Teaser

Head Office

Content Type

Blogs

Publish date

09/15/2026

Summary

Meet Lee Millward, Cloud Engineer at Greene King. From starting his career on the Service Desk to progressing through Infrastructure and now working as a Cloud Engineer, Lee Millward has built

Teaser

From starting his career on the Service Desk to progressing through Infrastructure and now working as a Cloud Engineer, Lee Millward has built a wealth of technical knowledge and experience during his time at Greene King. In this Q&A, Lee shares his journey, what attracted him to cloud engineering, the technologies he works with, and the importance of continuous learning in a fast-moving industry. He also talks about his involvement in AI projects and why the future of cloud technology at Gree

Kat Ross

pub team leader/management at greene king

What do pub team leaders do?

Teaser

Management

Content Type

Blogs

Publish date

08/03/2026

Summary

There’s a certain buzz to a busy pub shift. Orders are coming in, customers are catching up over food and drinks, and the team is working together to keep everything moving. As a Pub Team Leader, you’

Teaser

Learn the roles and responsibilities of a Pub Team Leader, who you’ll work with, top skills of Team Leader, and differences between a Manager and Team Leader.

Carol Watson

Career advice

5 top hospitality interview tips to make an impression

Teaser

Head Office

Content Type

Blogs

Publish date

08/01/2026

Summary

You’ve applied for the job, your interview is in the diary and now it’s time to get ready. Feeling a few nerves? Completely normal. An interview means meeting new people and talking about yourself, wh

Teaser

Are you feeling anxious about an upcoming job interview? Don't worry, you're not alone. Interviews can be nerve-wracking, but with the right preparation and mindset, you can ace it!

Sally Poulton

Career advice

HR staff at Greene King sitting at their desk

5 tips to kickstart your HR career with Greene King

Teaser

Head Office

Content Type

Blogs

Publish date

07/29/2026

Summary

People are at the heart of hospitality. They are the friendly face at the bar, the calm head in a busy kitchen and the team behind the scenes keeping everything moving. Our HR team helps those people

Teaser

Discover the exciting world of HR at Greene King and how to kickstart your career.

Charlotte Insley (She/Her)

Career advice

How to find flexible pub jobs that work around you

Teaser

Bar and Waiting

Content Type

Blogs

Publish date

07/03/2026

Summary

Finding work that fits around real life can feel like juggling all the demands of busy weekend shift. That’s why flexible pub jobs can be such a good fit if you’re balancing study, childcare, another

Teaser

From serving award-winning beers behind the bar to helping a busy kitchen run smoothly, our teams pull together every day to pour happiness into lives. And because we believe everyone deserves a job that makes them happy, we offer jobs that work around you.

Kat Ross

A summer side hustle for school staff: the transferable skills teachers bring to pub jobs

Teaser

Bar and Waiting

Content Type

Blogs

Publish date

07/03/2026

Summary

The school summer holidays can be a funny old time for teachers. As the days open up, you may be tempted to earn a bit extra, meet new people and do something that feels completely different. 18% of

Teaser

Whether you’re looking at summer jobs at Greene King, or flexible bar work, there are plenty of ways to pour happiness into lives during the school break.

Kat Ross

What is a Head Chef job: responsibilities and skills

Teaser

Kitchen

Content Type

Blogs

Publish date

06/30/2026

Summary

Every brilliant plate of pub food has a busy kitchen behind it. And behind that kitchen? Usually a Head Chef making sure the team has what it needs, every dish meets the mark and service keeps moving

Teaser

Learn more about our Head Chef positions, the responsibilities of a Head Chef, and the skills and qualifications needed to be a Head Chef.

Varsha Odedra

Career advice

Life as a Finance Apprentice: Tom Hawkins

Teaser

A day in the life

Content Type

Blogs

Publish date

06/22/2026

Summary

Meet Tom Hawkins, a Finance Centre of Excellence (FCoE) Apprentice who is kickstarting his career in finance through an apprenticeship. We spoke to Tom about his journey so far, what a typical day lo

Teaser

Meet Tom Hawkins, a Finance Centre of Excellence (FCoE) Apprentice who is kickstarting his career in finance through an apprenticeship. We spoke to Tom about his journey so far, what a typical day looks like, and why he'd recommend the apprenticeship route to others.

Lauren Callear

Working in IT at Greene King: Exploring our hospitality technology jobs

Teaser

Head Office

Content Type

Blogs

Publish date

06/15/2026

Summary

When you think of our pubs your mind probably jumps to award-winning beers and hearty Sunday roasts. These experiences are powered by cutting-edge technology, from systems that keep tills ticking to

Teaser

Whether you’re exploring digital, data, systems, cyber, or support roles, you’ll join a team where people look out for each other, celebrate progress and make a genuine difference across the UK. Explore our latest tech jobs today.

Rachel Jones

View all

YOUR CHRISTMAS JOB STARTS HERE

YOUR CHRISTMAS JOB STARTS HERE

YOUR CHRISTMAS JOB STARTS HERE

YOUR CHRISTMAS JOB STARTS HERE

How to be a Great General Manager: Key Insights and Traits

WHAT IS A GENERAL MANAGER?

WHERE DO GENERAL MANAGERS FIT INTO OUR BUSINESS?

WHY ARE GENERAL MANAGERS IMPORTANT TO THE SUCCESS OF A BUSINESS?

HOW TO BE A GREAT GENERAL MANAGER

UNLEASH YOUR LEADERSHIP POTENTIAL AS A GENERAL MANAGER

Tags

YOUR CHRISTMAS JOB STARTS HERE

YOUR CHRISTMAS JOB STARTS HERE

YOUR CHRISTMAS JOB STARTS HERE

YOUR CHRISTMAS JOB STARTS HERE

How to be a Great General Manager: Key Insights and Traits

WHAT IS A GENERAL MANAGER?

WHERE DO GENERAL MANAGERS FIT INTO OUR BUSINESS?

WHY ARE GENERAL MANAGERS IMPORTANT TO THE SUCCESS OF A BUSINESS?

HOW TO BE A GREAT GENERAL MANAGER

UNLEASH YOUR LEADERSHIP POTENTIAL AS A GENERAL MANAGER

Tags

FIND A JOB