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James's Journey from an Assistant Manager to a Learning & Development Manager

Kat  Ross our consultant managing the role
Author Kat Ross

Ever wondered what a career evolution looks like at Greene King? Meet James, whose adventure began in 2013 with a sparkle in his eye for the growth of our Hungry Horse pubs. 

Fast forward to today, and James has progressed into a Franchise Learning and Development Manager. In this role, he not only guides a stellar team but actively contributes to Greene King's franchise pub growth. 

It's a testament to Greene King's commitment to nurturing talent and creating opportunities for those ready to seize them. 

Discover James’ career journey: 

Armed with a solid background in hospitality, he took the leap and landed an Assistant Manager role at his local Hungry Horse pub, laying the foundation for an extraordinary career.

From there, James received a promotion to General Manager at the Ancient Foresters in Wibsey Bradford. 

In 2014, James levelled up again to become a Designate Manager for Local Pubs, expanding his skills by collaborating with managers in Sheffield and Leeds. 

But James was just getting started. Fueled by his passion for simplifying intricate systems, he transitioned into the role of Retail Systems Trainer in 2019. 

And now is the Franchise Learning and Development Manager.

Why did James join Greene King?

"In 2013, the growth of Hungry Horse Pubs seemed like an exciting venture, and I believed the skills & knowledge I had already acquired in the hospitality sector would allow me to thrive with Greene King." 

James's Greene King career highlights

From Assistant Manager to General Manager at the Ancient Foresters in Wibsey Bradford, James's journey has been a whirlwind of successes. 

His pivotal role in the Integration team and subsequent stint as a Retail Systems Trainer showcased his knack for simplifying complex systems.

How Greene King supported James' career progression

"Greene King has allowed me the freedom to figure out what I enjoy doing and pursue that passion while helping me to network with wider teams, build great relationships and surround myself with people that know the answer."

James’ take on working in hospitality

"Customer Service has always been the most satisfying thing for me, whether that's providing quality food and drink for our Guests, delivering great Training & Support for our Pub Managers and their teams or collaborating with Marketing, Operations, Recruitment, IT and Property to overcome challenges and support each other to deliver amazing results." 

Customers are the heart of Greene King and this is why ‘customer-first’ is one of our values. We take great pride in delivering a 5-star customer experience

Are you thinking about a Greene King career? Here is James’ advice: 

"I have had an incredible journey with Greene King over the last 10 years; the company has helped me understand my potential and supported me in achieving it every step of the way. 

It's important to challenge yourself throughout your career, but equally important to have a company like Greene King behind you to support you on your journey to success."

Ready to embark on your own Greene King journey? Whether you're eyeing an Assistant Manager role or considering Head Office positions, the door to a world of opportunities is wide open. 

Discover the vibrant culture, values, and growth Greene King has to offer - your Greene King adventure awaits!

Explore Assistant Manager and Head Office positions today. 

Kat  Ross our consultant managing the role
Author Kat Ross


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