What it’s like to work in a Greene King hotel

There’s something special about spending a night away in a hotel. Whether it’s for a work trip or a family getaway, it’s a chance to take a load off and relax. 55% of Brits have stayed in a hotel in the past year, and there’s no better place to stay than a Greene King hotel. Behind every smooth check in and spotless room is a dedicated team making the magic happen. That’s where our hotel jobs come in.

With a rich heritage of over 200 years, we’ve always been places where people come together and unwind. If you’re looking for hotel hospitality jobs, here’s what you can expect from life behind the scenes. 

What to expect in hotel jobs at Greene King 

Working in one of our 100-plus Greene King hotels is different from working in a pub-only environment. Guests aren’t just popping in for a meal or a pint, they’re staying the night. That means we’re part of their whole experience, from the first hello at reception to breakfast the next morning. There’s more continuity and more opportunity to make a lasting impression.

You’ll work closely with different teams throughout the day. Reception, housekeeping, kitchen and bar all rely on each other to keep things running smoothly. At Greene King, we pull together as a team, and in our hotels that teamwork is front and centre every single shift.

Hotel staff job descriptions

Hotel jobs are all about delivering a memorable stay. Whether you’re welcoming guests, preparing rooms or overseeing an event, your role helps create those moments that turn a one-night stay into a return visit.

Here’s a closer look at the roles you’ll find in our hotels.

Hotel staff roles

Hotel staff roles are all about the guest experience from the moment someone walks through our front door. You’re the friendly face of Greene King and it’s a brilliant role for those with great people skills and the ability to think on their feet.

In a hotel staff job, you’ll:

• Meet and greet guests and check them into their rooms
• Answer telephone enquiries and help with bookings
• Deal with complaints so everyone enjoys their stay
• Keep front of house safe, clean and running smoothly
• Spot issues early and sort them quickly

Hotel housekeeping jobs

Housekeeping is one of the most important jobs in a hotel. A clean, comfortable room makes all the difference to the experience our guests have. It’s active work that’s perfect for people who take pride in doing things properly and working safely

As a housekeeper in one of our hotels, you could be:

• Cleaning and servicing bedrooms and bathrooms to a high standard
• Changing bed linen, replacing towels and restocking amenities
• Keeping public areas like hallways and lounges looking their best
• Reporting maintenance issues quickly
• Helping with laundry and linen organisation
• Working efficiently to meet room turnaround times 

Night porter jobs

Night porter roles are perfect for those night owls who want something different from daytime hotel jobs. The role is a great opportunity to build confidence and develop decision making skills. If you prefer a quieter shift and are comfortable working independently, night porter jobs could be your calling. 

In this role, you may be a sole team member on site overnight, responsible for: 

• Looking after late-arriving guests
• Maintaining security across the property
• Completing cleaning and preparation tasks
• Responding to overnight issues

Hotel and events roles

Want to make someone's special day extra special? Some of our Greene King hotels host weddings and private events. Our events staff run these occasions from set-up to last orders. These roles suit those who thrive in lively environments and enjoy structured teamwork. 

The duties in our events team include:

• Preparing event spaces
• Coordinating with kitchen and bar teams
• Supporting wedding breakfasts and celebrations
• Ensuring guests feel looked after throughout the event

Benefits of working in Greene King hotel jobs

We believe everyone deserves a job that makes them happy, and that starts with making sure our hotel staff feel valued. Support is key to creating an environment where people want to stick around, and with our comprehensive benefits package we make sure our people have all the help they need to come into work with a smile. 

When you work in a hotel with Greene King, this includes:

• Competitive salary and pension contribution
• 33% discount for you and 15% for loved ones across our brands
• 50% discount at Greene King Inns and hotels
• Access to Wagestream for flexible pay
• An Employee Assistance Programme for mental health, financial and legal support
• Retail discounts with major UK brands
• Refer a friend rewards of up to £1,500

Ready to explore hotel jobs at Greene King?

If you’re looking for hotel jobs where you’re supported, valued and part of a proper team, Greene King could be the place for you. We pour happiness into lives, whether that’s through a warm welcome at reception or a spotless room that’s ready to crash in after a long journey. If that sounds like your kind of work, your next role might be waiting.

Explore our latest hotel jobs today.