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What does a Team Leader do: job description

Kelly  Batho our consultant managing the role

Discover why working as a Team Leader is more than just a job, it's an adventure filled with pride, passion, and pints of personality!

Our customers are at the heart of everything we do and our Team Leaders drive great service, create a culture of camaraderie and do this while leading by example

Learn more about:

  • The role of a team leader
  • Team leader responsibilities 
  • Skills required for a team leader 
  • And more!

What is the role of a Team Leader? 

As a Team Leader, you'll be at the forefront of creating memorable experiences for our guests, ensuring that each member of your team is well-equipped to deliver top-notch service and exceed customer expectations. 

As a Pub Team Leader, it's not just about managing the shift; it's about orchestrating an experience where every detail matters. 

What are the roles and responsibilities of a Team Leader

A Team Leader’s job description usually includes the following main duties:

  • Being at the forefront of ensuring every customer receives a warm welcome and a heartleft lasting experience. 
  • As a Team Leader, you’ll lead by example making sure the team have everything they need so the shift runs like clockwork!
  • Delivering exceptional customer service from start to finish. 
  • Responsible for resolving any issues that arise within the team and customers.
  • Daily organising and coordinating the team to make sure everything is running s smoothly.
  • Ensuring the bar is always safe, legal, and clean at all times for the well-being of everyone there.

If this sounds like something you have experience in, then you might be a great fit! Don't worry if you don't possess all these skills; at Greene King, we are looking for people who embody our values and are committed to delivering exceptional experiences for our customers. 

What are the skills required for a Team Leader?

If you are wondering how to be a good Team Leader you can take on board crafting and fine-tuning these main skills that we look for:

  • A keen eye for detail, allows you to oversee various aspects of the front-of-house, such as keeping things clean and tidy.
  • The ability to think on your feet and adapt to challenges. Shifts can get busy and having sharp wits about you is useful in multitasking and resolving issues. 
  • A positive can-do attitude! When dealing with your team or customers, a smile can go a long way and empathy to create a positive environment where everyone can do and be their best! 

Overall, it's key to being a real team player as it is essential to the Team Leader role to foster a supportive and collaborative environment in a place where we move fast and are ever-growing.

Is Team Leader the same as a manager? 

While Team Leaders and managers both hold leadership positions, they have distinct roles and responsibilities. The job description for a Team Leader will focus on frontline operations and leading specific teams, whereas managers have broader responsibilities across multiple teams or departments. 

If you are wondering if being a Team Leader is a good job? The answer is yes! It’s a great step to a leadership career. 

This role offers the chance to further your career across our well-known brands, such as Hungry Horse. If you believe you have the right Team Leader qualities, there are many opportunities for you to explore.

Benefits of becoming a Team Leader at Greene King

Joining us as a Team Leader comes with fantastic benefits, including discounts for you and your loved ones, across all our brands. We also offer a free employee assistance program, ensuring your well-being is taken care of because you matter! Enjoy happiness at work as you create memorable experiences for our customers.

  • Discount of 50% for you and 25% for your loved ones at our Inns and hotels. 
  • Free employee assistance program – Mental Health, well-being, Financial, and Legal support because you matter!
  • Discount of 33% for you and 15% for your loved ones on all of our brands.

You provide great customer service and we will provide you with great employee care and benefits.

Unleash your potential as a Team Leader

There has never been a better time to join our evolving company and be part of this incredible journey. If you're passionate about hospitality, leadership, and making a difference in everyday lives, we invite you to consider a career as a Team Leader. 

Join us in the fulfilling role of a Team Leader at Greene King and become an integral part of our vibrant team. 

Explore our Team Leader opportunities and take the next step in your career journey.

Kelly  Batho our consultant managing the role


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