What does a Team Leader do: job description

Discover why working as a Team Leader is more than just a job, it's an adventure filled with pride, passion, and pints of personality!

Our customers are at the heart of everything we do and our Team Leaders drive great service, create a culture of camaraderie and do this while leading by example. 

Learn more about:

• The role of a team leader
• Team leader responsibilities 
• Skills required for a team leader 
• And more!

What is the role of a Team Leader? 

As a Team Leader, you'll be at the forefront of creating memorable experiences for our guests, ensuring that each member of your team is well-equipped to deliver top-notch service and exceed customer expectations. 

As a Pub Team Leader, it's not just about managing the shift; it's about orchestrating an experience where every detail matters. 

What are the roles and responsibilities of a Team Leader

A Team Leader’s job description usually includes the following main duties:

• Being at the forefront of ensuring every customer receives a warm welcome and a heartleft lasting experience. 
• As a Team Leader, you’ll lead by example making sure the team have everything they need so the shift runs like clockwork!
• Delivering exceptional customer service from start to finish. 
• Responsible for resolving any issues that arise within the team and customers.
• Daily organising and coordinating the team to make sure everything is running s smoothly.
• Ensuring the bar is always safe, legal, and clean at all times for the well-being of everyone there.

If this sounds like something you have experience in, then you might be a great fit! Don't worry if you don't possess all these skills; at Greene King, we are looking for people who embody our values and are committed to delivering exceptional experiences for our customers. 

What are the skills required for a Team Leader?

If you are wondering how to be a good Team Leader you can take on board crafting and fine-tuning these main skills that we look for:

• A keen eye for detail, allows you to oversee various aspects of the front-of-house, such as keeping things clean and tidy.
• The ability to think on your feet and adapt to challenges. Shifts can get busy and having sharp wits about you is useful in multitasking and resolving issues. 
• A positive can-do attitude! When dealing with your team or customers, a smile can go a long way and empathy to create a positive environment where everyone can do and be their best! 

Overall, it's key to being a real team player as it is essential to the Team Leader role to foster a supportive and collaborative environment in a place where we move fast and are ever-growing.

Is Team Leader the same as a manager? 

While Team Leaders and managers both hold leadership positions, they have distinct roles and responsibilities. The job description for a Team Leader will focus on frontline operations and leading specific teams, whereas managers have broader responsibilities across multiple teams or departments. 

If you are wondering if being a Team Leader is a good job? The answer is yes! It’s a great step to a leadership career. 

This role offers the chance to further your career across our well-known brands, such as Hungry Horse. If you believe you have the right Team Leader qualities, there are many opportunities for you to explore.

Benefits of becoming a Team Leader at Greene King

Joining us as a Team Leader comes with fantastic benefits, including discounts for you and your loved ones, across all our brands. We also offer a free employee assistance program, ensuring your well-being is taken care of because you matter! Enjoy happiness at work as you create memorable experiences for our customers.

• Discount of 50% for you and 25% for your loved ones at our Inns and hotels. 
• Free employee assistance program – Mental Health, well-being, Financial, and Legal support because you matter!
• Discount of 33% for you and 15% for your loved ones on all of our brands.

You provide great customer service and we will provide you with great employee care and benefits.

Unleash your potential as a Team Leader

There has never been a better time to join our evolving company and be part of this incredible journey. If you're passionate about hospitality, leadership, and making a difference in everyday lives, we invite you to consider a career as a Team Leader. 

Join us in the fulfilling role of a Team Leader at Greene King and become an integral part of our vibrant team. 

Explore our Team Leader opportunities and take the next step in your career journey.