Working in IT at Greene King: Exploring our hospitality technology jobs

When you think of our pubs your mind probably jumps to award-winning beers and hearty Sunday roasts. These experiences are powered by cutting-edge technology, from systems that keep tills ticking to improving customer experiences. At Greene King, working in tech is about bringing innovation to keep our pubs secure and future-ready. 

If you’re looking for hospitality technology jobs where you can make a difference, you can find your place in our head office. Our IT teams pour just as much happiness into lives as the people serving pints. Here’s a look at our tech jobs in hospitality and why they’re perfect for forward-thinking IT professionals.

What does working in tech at Greene King look like?

Working in IT here means being a core part of what keeps our pubs running smoothly. Technology touches everything we do and, from the moment a guest walks through the door, our tech experts are behind the scenes making great experiences possible. 

Here are just a few of the ways technology shapes the pub experience:

• Keeping tills online during the Friday night rush
• Making mobile ordering smooth and stress-free
• Protecting guest data and team information
• Ensuring stock and supply systems stay accurate
• Helping managers plan, forecast and support their teams
• Making everyday tasks quicker so colleagues can focus on guests

The types of hospitality technology jobs at Greene King

Our IT jobs are high impact and our teams are at the heart of how we work. No matter which tech team your skillset fits into, it's an environment where you have the freedom to succeed and contribute to our success.

Digital & customer experience jobs

These roles focus on the digital products and tools that guests and pub teams use every day. If you enjoy creating smooth, intuitive experiences, this is where you’ll shine.

You might work on:

• Improving digital ordering
• Enhancing mobile or loyalty experiences
• Supporting brand websites
• Developing user-friendly service tools
• Collaborating with marketing and operations on digital journeys

Data, reporting and analytics roles

With thousands of daily transactions and nationwide operations, Greene King is rich in data. Our analytics and reporting teams turn that information into decisions that help pubs run efficiently and give guests a better experience.

You’ll support things like:

• Operational reporting
• Business dashboards
• Performance insights
• Forecasting and planning
• Data quality and governance

Systems, platforms and infrastructure jobs

Behind every smooth shift is a sturdy backbone of systems. This team keeps them running. These are the people who ensure our hardware, software and platforms stay reliable, secure and up to date.

This area covers:

• Core business systems
• Cloud environments
• Networks and connectivity
• Hardware support
• Application maintenance
• System upgrades and improvements

Cyber security & risk jobs

With such a large operation, protecting data, systems and people is essential. These roles suit people who are detail-driven, calm under pressure and passionate about keeping businesses safe. Our cyber and risk teams make sure Greene King stays compliant and resilient.

You might work on:

• Security monitoring
• Threat prevention
• Data protection
• Access and identity management
• Compliance activities
• Educating teams on best practice
  

Support, service operations & continuous improvement

This is where problem-solvers thrive. These teams help our pub and support centre colleagues with technical issues, maintain high uptime standards, and look for smarter ways for the business to operate.

Responsibilities can include:

• Supporting frontline teams
• Managing incidents and service requests
• Analysing root causes
• Improving workflows
• Maintaining system reliability

Career development in our tech teams

At Greene King, we’re committed to untapping potential and we take development seriously. Whether you’re early in your career or taking the next step, there’s space for you to progress. With industry-leading apprenticeships, specialist training, and opportunities to grow across our brands, Greene King is a place where you can move in any direction you choose.

Tech team members can access:

• Apprenticeships
• Digital and cyber training
• Leadership development
• Cross-department experience
• Support from friendly, experienced managers

Benefits of working in tech at greene king

Alongside the fun of the work, you’ll also access benefits designed to support your wellbeing, wallet and career:

• Competitive salary and pension
• 33% food and drink discount (15% for loved ones)
• 50% off Greene King Inn stays
• Wagestream access
• Wellbeing and mental health support
• Retail discounts
• £1,500 refer-a-friend bonus opportunities

Find your next tech job at greene king

If you’re searching for hospitality IT jobs that feel meaningful, collaborative and full of opportunity, Greene King is a great place to build your career. We’ve been creating great experiences for over 200 years, and you can power our future in a tech role. 

Whether you’re exploring digital, data, systems, cyber, or support roles, you’ll join a team where people look out for each other, celebrate progress and make a genuine difference across the UK.

Explore our latest tech jobs today.