5 skills of a great team leader at Greene King
From quizzes to music evenings – Greene King team leaders bring communities across the nation closer together. But what makes a good team leader?
It’s all about creating an environment where your team can thrive, where everyone knows their stuff, and where your customers are wowed with a 5-star experience. We’ve put together 5 key skills that will make you a standout team leader:
1. Motivational leadership skills
From the moment our team leaders step through the door, they lead by example making sure our customers, and teams, have a great time. A great team leader knows how to motivate and inspire their team members.
At Greene King, we embrace individuality and care for each other and are striving to create a culture of Everyday Inclusion. As a team leader, it’ll be your job to make it easy for everyone to bring their whole selves to work.
2. Problem-solving skills
We know that things don’t always go as planned, whether it’s a suddenly busy lunch period or an unexpected hiccup, but that’s exactly why being a problem-solving pro is a must-have skill for our team leaders.
You’ll be working with a whole mix of people and experience new scenarios every day, so you’ll be quick on your feet and have the ability to solve any challenges that come your way.
This might look like making a decision that guides your team to success or satisfying a customer's needs. While our teams are diverse, our behaviours are what we have in common and one of our behaviours is drive. This means thinking of the bigger picture, putting customers first, and always innovating and evolving.
3. Organisational skills
Our team leaders keep things running as smoothly as possible with their amazing organisational skills. In this role, organisational skills look like being proactive, staying on top of moving parts as well as your team, and having systems in place so you are able to deliver exceptional experiences to our customers.
It also means trusting your team and having the ability to delegate. We win, learn, and celebrate together at Greene King so it’s important to remember that whilst you are a team leader, we’re all in it together.
4. Interpersonal skills
Interpersonal skills or people skills, however you like to say it, it’s about how you interact and collaborate with your team members. We want all of our team members to feel valued, motivated and empowered and our team leaders play a key role in creating a place where everyone feels welcome.
So we’re looking for people who lead with empathy, can build strong relationships, and create a sense of belonging for their team.
Interpersonal skills go a step further at Greene King as they go beyond our teams and reach our customers too. Customers visit our pubs, restaurants, and hotels to enjoy memorable and fun experiences and as a team leader, you’ll have a customer-first approach to make sure customers come back time and time again.
5. Communication skills
Clear and open communication is at the heart of any good leader. It is the ability to communicate expectations, provide feedback or share important information so everyone on your team is on the same page.
Another one of our key behaviours is connecting and this means we communicate with respect and impact. Every single person on our teams is a valued member and helps steer us along our journey towards becoming the pride of British hospitality.
Create epic customer experiences with these 5 team leader skills
As a Team Leader, these key skills and passion for customer care make you the perfect person to lead our front-of-house teams. Pouring happiness into lives is what we do at Greene King, and you can be at the frontlines of our pubs and restaurants doing what we do best.
Are you ready to motivate and lead by example? Then apply for our Team Leader roles today.
Tags
WHAT CAN A APPRENTICESHIP DO FOR YOU?
Are you looking to jumpstart your career in the hospitality industry? Look no further than Greene King Apprenticeships!
Whether you’re interested in cheffing it up in the kitchen, pouring crazy cocktails, or leading a team to new heights - this is a unique opportunity to take your career to the next level. You can get a lot out of an Apprenticeship, so let’s dive straight into it:
related jobs
Salary
£12.21 - £12.50
Location
Hoop & Toy (Kensington)
Business Area
FOH Team Leader - 500026
Brand
Urban - BRA_209
Hours
Part time
Description
As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are
Reference
131312cd-b9a7-4e77-97fa-f5b0d3680209
Expiry Date
01/01/0001
Salary
Upto £12.50
Location
Stag & Monkey (Hartlepool)
Business Area
FOH Team Leader - 500026
Brand
Hungry Horse - BRA_104
Hours
Part time
Description
As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are
Reference
cc9542be-7c0f-434c-8ddd-d8a71a874b9a
Expiry Date
01/01/0001
Salary
Upto £13.00
Location
St Leonards Hotel (Ringwood)
Business Area
FOH Team Leader - 500026
Brand
Venture Hotels - BRA_304
Hours
Part time
Description
As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are
Reference
76ae8640-d3ce-4c4b-8a57-bf66ba93e1ac
Expiry Date
01/01/0001
Salary
£12.21 - £12.50
Location
Duke of York (Mayfair)
Business Area
FOH Team Leader - 500026
Brand
Urban - BRA_209
Hours
Full time
Description
As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are
Reference
ad980efe-7c65-402f-8f65-6b6572c00ad4
Expiry Date
01/01/0001
Salary
Upto £12.50
Location
Ashby Lodge (Scunthorpe)
Business Area
FOH Team Leader - 500026
Brand
Pub & Carvery - BRA_204
Hours
Full time
Description
As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are
Reference
0a4ad0cb-5eac-4e08-948e-715f98d1cad2
Expiry Date
01/01/0001
Salary
Upto £12.50
Location
Wishing Well (Kingswood)
Business Area
FOH Team Leader - 500026
Brand
Pub & Carvery - BRA_204
Hours
Part time
Description
As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are
Reference
330e4023-702e-46b7-910a-5d2c820de922
Expiry Date
01/01/0001
Salary
£12.21 - £12.50
Location
Prince Bonaparte (Paddington)
Business Area
FOH Team Leader - 500026
Brand
Metro Pub Co - BRA_302
Hours
Part time
Description
As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are
Reference
7404b216-c24b-4d02-b830-36524b9514ff
Expiry Date
01/01/0001
Salary
Upto £12.50
Location
Ye Olde Cross Keys (Witney)
Business Area
FOH Team Leader - 500026
Brand
Urban - BRA_209
Hours
Full time
Description
As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are
Reference
58819764-3e0d-4914-80c3-cdb9ef526a7b
Expiry Date
01/01/0001
Salary
£12.21 - £12.50
Location
Anchor (Cambridge)
Business Area
FOH Team Leader - 500026
Brand
Metro Pub Co - BRA_302
Hours
Part time
Description
As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are
Reference
e1b1b06d-6775-47cb-a9d4-bd3d83434662
Expiry Date
01/01/0001
Salary
Upto £12.50
Location
George & Dragon Hotel (Stockport)
Business Area
FOH Team Leader - 500026
Brand
Proper Locals - BRA_206
Hours
Part time
Description
As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are
Reference
f006652b-ba28-4f90-b932-85f95c7a5d41
Expiry Date
01/01/0001
related posts

Teaser
A day in the lifeContent Type
BlogsPublish date
10/13/2025
Summary
At Greene King, we believe in giving our people the freedom to grow and the opportunity to make a real difference. Our Sales Development Managers play a pivotal role in providing the best bran
by
Kat Ross

Teaser
Bar and WaitingContent Type
BlogsPublish date
10/07/2025
Summary
The secret sauce of our 2,700 pubs up and down the country isn’t just our award-winning beers (although they’re certainly a key ingredient!) The real magic is in the friendly faces who make every vis
by
Caroline Atkins

Teaser
Head OfficeContent Type
BlogsPublish date
10/01/2025
Summary
At Greene King, careers grow, evolve, and sometimes surprise you. We’re proud to say that pub career growth is built into our DNA. Whether you start behind the bar, in the kitchen, or supporting our
by
Tom Risley
.jpg)
Teaser
KitchenContent Type
BlogsPublish date
09/23/2025
Summary
You might have heard the popular quote ‘Anyone can cook’ from the movie Ratatouille - this is something we stand behind! Have you ever been drawn by the aroma of freshly cooked dishes or super impre
by
Caroline Atkins

Teaser
Bar and WaitingContent Type
BlogsPublish date
09/23/2025
Summary
Are you wondering what transferable skills you can gain from a bar & waiting job? The answer may surprise you! Far from being "just pouring pints", working in hospitality is a training ground for life
by
Kelly Batho

Teaser
Inclusion & DiversityContent Type
PodcastPublish date
09/16/2025
Summary
PINT OF PERSPECTIVE SEASON 2 EPISODE 8: NATIONAL INCLUSION WEEK 2025 National Inclusion Week takes place every September and is a time for us all to celebrate inclusion and take action
by
PINT OF PERSPECTIVE

Teaser
ApprenticeshipsContent Type
BlogsPublish date
09/11/2025
Summary
Are you fresh out of school and wondering what’s next? Jobs for school leavers at Greene King could be exactly what you’re looking for. Uni isn’t for everyone, and with only 36% of 18 years olds vent
by
Kat Ross
.jpg)
Teaser
Bar and WaitingContent Type
BlogsPublish date
08/18/2025
Summary
Summer's bringing longer days, brighter evenings, and plenty of chances to make memories. If you're looking for summer job opportunities, Greene King has pub jobs that fit all kinds of lifesty
by
Charley Young

Teaser
Bar and WaitingContent Type
BlogsPublish date
07/31/2025
Summary
As a student, it’s normal to be looking for ways to earn some extra cash around your studies. With 69% of students having a part-time job, it’s just as much a part of uni life as late nights and le
by
Ellie Burrows

Teaser
ApprenticeshipsContent Type
BlogsPublish date
07/31/2025
Summary
You’ve just finished school and “what next” is the big question. Apprenticeships in hospitality could be the answer you’re looking for. Last year alone, over 200,000 leavers started their apprentic
by
Kat Ross