Senior Customer Service Advisor

Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience.  

In reward for your hard work, you will receive...

You will receive a competitive salary, pension contribution as well as:

• Agile working policy - 50% working within our Burton on Trent office or pubs and 50% working from home
• 33 days Holiday – With the opportunity to buy an additional 5 days!
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so, you can enjoy a weekend away without breaking the bank
• Discounted Dental & Health Insurance
• Life Assurance – Up to 4 times your salary!
• Free employee assistance program – Mental Health, well-being, Financial, and Legal support because you matter!
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could receive up to £1,500 for referring them! 
• Retail discounts – Receive up to 30% of at Superdrug, exclusive discounts with three mobile along with many more…
• The chance to further your career across our well-known brands – As one of the industry's top apprenticeship providers, we can provide training and development at each level of your career. 

Your role as a Senior Customer Service Advisor:

• To run reports in line with the current reporting schedule and create and maintain how-to guides
• Continually look at ways of streamlining reporting and working closely with the Insight team.
• Highlight key trends or common themes to internal stakeholders
• Gain a further understanding of the ServiceNow system and to be involved in testing and training of new system enhancements
• Work on project/other activities whilst liaising with Guest Relations Manager
• Create and maintain departmental process documents in line with business procedures
• Put the customer first and understand their requirements while working towards the best resolution in line with business processes and procedures

What you’ll bring…  

• A  positive, empathetic, and professional attitude toward our internal and external customers at all times.
• Ability to recognise trends and analyse customer feedback
• Excellent attention to detail
• Problem-solving skills
• Ability to focus and work to agreed objectives while constantly striving to exceed targets
• Ability to multi-task, prioritise and manage time effectively
• Experience in ServiceNow & Clarabridge or similar operating systems

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