Credit Controller (9 month FTC)

As a Credit Controller (FTC) based in our office in Bury St Edmunds on a hybrid working, fixed term contract basis (9 months), your role will be dealing with incoming calls and emails, releasing orders for delivery, daily contact with customers and field-based personnel and collection of payment to enable orders to be released.

Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience.  

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career. 
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could receive £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…

Your role as a Credit Controller...

• Controlling your own ledger and ensuring overdue debt is escalated quickly to avoid unnecessary risk and potential write offs
• Collection of payments
• Releasing orders within scheduled timeframes and to deadline
• Dealing with disputed invoices as well as liaising with the legal team on irrecoverable debt
• Day to day administration support e.g. copy invoices, statements, customer accounts etc
• Dealing with telephone and email queries quickly and efficiently
• Building excellent relationships with customers as well as peers in other departments
• Use of online platforms such as Procure Wizard
• Putting together weekly excel reports to send to the Sales Development Managers on overdue debts
• Supporting colleagues to help cover tasks periodically

What you'll bring...

• Good credit management experience
• Ability to work well under pressure & in a changing environment
• Able to meet deadlines and performance targets
• Excellent attention to detail
• Excellent communication and customer service skills
• A strong team player with excellent planning and organisation skills
• Proactive and methodical
• Good excel skills and familiar with Windows

Advert Closing date: 15th October 2024

We reserve the right to close this vacancy earlier than the closing date, if we receive sufficient applications for the role. If you are interested, please submit your application as early as possible.

#LI-RS1