Credit Control Team leader

As a Credit Control Team Leader on a FTC basis you will work within our Credit Management team, which helps to secure the largest asset, the debtor asset within Greene King. The team support the trading divisions of Greene King in sales ledger activity and all cash collection matters providing world class credit management to all our customers and stakeholders.  You will be key in this regard!

Greene King is the country's leading pub company and Brewer, first established in 1799. At Greene King it's not just pints that we want you to pour, we want people who can share our purpose and Pour Happiness into Lives. We are on a transformational journey for both customers and colleagues which will make us the pride of British hospitality. With over 40,000 people working across our 1,600 pubs, our breweries and two support centres, a career at Greene King has no limits.

In reward for your hard work, you will receive... 

You will receive a competitive salary, pension contribution as well as: 

• 33 days Holiday – with the opportunity to buy an additional 5 days! 
• Life Assurance – up to 4 times your salary!  
• Discounted Dental & Health Insurance  
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount. 
• Free employee assistance program – mental health, well-being, financial, and Legal support because you matter!  
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so, you can enjoy a weekend away without breaking the bank 
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could receive up to £1,500 for referring them! 
• Retail discounts – receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more… 
• The chance to further your career across our well-known brands – As one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.  

This advert will close on 31st December 2024

This is a FTC position, 12 month duration

Your role as Credit Control Team Leader

This is a 12 month maternity cover role managing a team of 2 credit management team members covering the Greene King divisions of Unlicenced Property and Managed which Retail sits within. 

• Supporting the development and managing a team of two who cover the credit management activity in two distinct divisions of the business
•  Manage the Administration of our Sidetrade Credit Management platform monitoring workflows and evaluating effectiveness of platform putting forward suggestions for changes implementing after agreement
• Managing the Experian uploads and downloads which provide, the risk profile presented by our customers with a report being issued to the required audience on a weekly basis
• Manage and support escalations made by the team providing appropriate guidance and direction where required
• Oversee that customer static data is accurately maintained ensuring any required updates are made promptly and where necessary in our ERP
• Create an environment where excellent relationships with customers as well as peers in other departments are always the norm
• Act as the focal point for our relationship with our Credit Management software provider keeping the whole team updated on forthcoming changes and feedback provided on improvements to the platform
• You will provide support to colleagues within the immediate team covering periods of leave and absence
• Gain and maintain ongoing sufficient knowledge from direct reports about the Unlicenced Property and Managed division parts of the business to effectively support the team
• Commensurate with the position, you will naturally seek to support and help create a world class credit management function. During your 1:2:1’s and objective setting, you will have the ability to motivate, guide and inspire those whom you manage. 

What you'll bring...

• Driving a strong performance culture and delivering synergies across the team.
• Developing a very strong customer service ethos and excellent relationships with internal and external customers.
• The role will require technical ability to evaluate and make changes in a Credit Management platform, create weekly reports from a Credit Reference Agency platform and support the growth of the two direct reports.

Our Credit Management team within FSS help to secure the largest asset, the debtor asset within Greene King. The team support the trading divisions of Greene King in sales ledger activity and all cash collection matters providing world class credit management to all our customers and stakeholders.  This role is key in continuing to guide the journey with the new Credit Management software and providing ongoing insight of the risk our customers present.

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