Integration Support Analyst

This is an exciting opportunity for the successful applicant to make a significant impact on the operation of Greene King’s support functions, bringing your depth data exchange skills and knowledge to the team.

The Integration Support Analyst will report to the Integration & Development Manager and is responsible for helping to support our core data integration portfolio across Greene King.

Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience.  

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career. 
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – Who do you know who could be interested in a new role? When they are placed, you could receive up to £1,000 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…

In your role as Integration Support Analyst you will….

• Help manage our integration portfolio to maintain efficient flow of data across our business, whilst ensuring systems are upgraded, patched and maintained in a proactive and timely manner
• Deliver on agreed incident SLA’s and ensure all support issues are fully understood, managed and resolved
• Proactively target root cause to minimise the volume of issues and improve the reliability of data exchange across the business
• Work closely with internal teams and 3rd party suppliers to improve performance, reliability and data quality
• Be SME on important and strategic projects and systems using this to enhance support of BAU processes
• Help identify opportunities to drive value and improve the performance of the existing and future data services
• Support the Integration development team through provision of relevant, timely information and documentation in support of escalated incidents and to inform future development activity

What you’ll bring… 

• Excellent communication skills, combined with a high degree of enthusiasm, drive and commitment
• Ability to engage and prioritise work to ensure SLAs are met in agreed timescales
• A ‘can do’ attitude, with tenacity, drive, initiative and creativity that gives you an ability to cope, and thrive, in a fast paced, dynamic and fun environment with varied and multiple demands
• Analytical skills to investigate and resolve technical issues
• Appreciation of data formats & content e.g. excel, delimited, XML, JSON etc.
• Knowledge of integration tools (e.g. SSIS, IBM Datastage, MoveIt or any other similar integration tools).
• Building and using testing plans and root cause analysis and remediation
• Of course it would be amazing if you also had; SQL Server or other RDBM, Data exchange (sftp, API, flat file etc.), Microsoft OS, Excel and other MS application, MoveIT, Autosys or similar and SSO technologies.

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