General Manager

The Tulse Hill Hotel, a beloved landmark in South London, is searching for a leader to elevate their guest experience.

This charming Victorian gem boasts a warm atmosphere, delicious food (including a popular free breakfast!), and comfortable en-suite rooms. They're looking for someone special to ensure every guest feels right at home:

The Tulse Hill Hotel needs a General Manager who's passionate about creating memorable stays. You'll be responsible for overseeing daily operations, ensuring smooth service, and keeping the friendly atmosphere that the hotel is known for.

This isn't your average chain hotel! The Tulse Hill Hotel offers a unique experience for travellers and locals alike. Think delicious pub fare with fresh seasonal ingredients, a welcoming bar with a great selection of drinks, and a beer garden perfect for soaking up the sunshine (weather permitting!). It's a great base to explore nearby attractions or simply relax and unwind.

Join us at Metro Pubs, where our pubs are at the heart of city life, striving to provide a home away from home for both locals and visitors to the capital alike. All of our pubs are individual and unbranded, each embodying its own personality and character. We’re the place to laugh with friends, to spend quality time with family, and to enjoy all that is great about a community pub – the food, the drink, the service and the atmosphere.

We’re all about rewarding our team’s hard work, that’s why…You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career. 
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…

What you'll do as a General Manager... 

• Work with your business development manager and management team to grow pub sales 

• Lead by example in everything you do and bring our brand to life through your team in delivering amazing experiences for our customers 

• You will recruit & develop your team to ensure they have the knowledge needed to delight our customers 

• Be a champion of brand standards & ensure customer & team safety at all times 

What you'll bring... 

• Very high standards and attention to detail in all aspects of the day-to-day running of a successful pub 

• You're great with people, and as a result, have great communication and leadership skills 

• You’ll be business savvy, with a keen eye for P&L control 

• You'll embrace individuality and care for others, your pub and the environment 

• Previous success at General Manager level is desirable; from a hospitality, retail or other fast paced background, and the right attitude and outlook is essential! 

• You're keen to learn and happiest when you succeed at something new