Workforce Management Administrator

As a Workforce Management Administrator based from our Burton On Trent offices (hybrid) you will play a key role in delivering the day-to-day reporting and system management requirements of the function, essential for maintaining the integrity and effectiveness of the labour model. Confident and capable in working with large amounts of data, you will work closely with the Workforce Management Analysts and Partners in defining and delivering the needs of the function. Highly organised, with analytical aptitude and a ‘right first time’ mindset towards delivering for their customers and stakeholders, you'll be comfortable working to defined processes and procedures, at the same time constantly looking for opportunities to streamline or improve these. 

Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience.  

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career. 
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could receive £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…

In your role as Workforce Management Administrator you will....

• Own the daily and weekly Workforce Management reporting processes
• Make configuration and administrative changes within our Workforce Management systems and models
• Acknowledge queries raised in the Pub Query System (PQS), liaising with the relevant teams to answer these
• Own the governance processes within the team, particularly relating to system change management and document control
• Support the team with day-to-day organisational and administrative requirements

What you’ll bring… 

• Plenty of experience working with data and reporting, ideally in an operational context
• Great communication, able to tailor the message to different audiences and build effective relationships
• Strong problem-solving skills, working with pace and tenacity to own and resolve issues
• A ‘right first time’ mindset, with strong attention to detail and accuracy
• A passion for pubs, and supporting the teams that run them

In addition, knowledge / experience of the following would be a distinct advantage:

• Reporting software and applications (in particular, Cognos and Power BI)
• Coding / programming languages
• Workforce management processes and systems, particularly within a hospitality / service industry

Technical skills: 

Essential

• Experienced Excel user
• Experience working with and reading data
• Exceptional planning and organising skills

Desired

• Cognos reporting
• Power BI
• Power Queries