UX Design Manager

As a UX Design Manager you will  play a key part in our digital product development and will be fundamental in helping us execute exceptional user experiences across our digital platforms.  

The User Experience Design Lead will lead a small team of UX Designers in creating design solutions that meet and exceed user needs and business expectations. Take key customer research and translate this into experiences and customer journeys across our digital products; primarily websites, app and booking journey 

Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience.  

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career. 
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…

Your role as UX Design Manager 

• Develop and drive the overall UX vision and strategy, ensuring alignment with business objectives and user needs. 

• Establish design principles, UX guidelines and best practices in line with brand standards  

• Lead the UX design process from concept to execution, including research, wire-framing, prototyping, and user testing. 

• Conduct user research and usability testing to gather insights and validate design decisions, ensuring a deep understanding of our users’ needs and behaviours. 

• To Prototype digital products and conduct user research and testing, ensuring customer feedback is considered and used to iterate experiences  

• To be a storyteller and problem solver, using personas, sitemaps, wireframes, prototyping, storyboards etc, to bring customer journeys to life  

• Collaborating with key stakeholders, to ensure all physical and digital experiences are executed exceptionally 

• Drive a consistent design and user experience strategy across digital touchpoints 

• Design and be the  a guardian of design systems and design standards to ensure consistency across all customer touch points 

• Define and track KPIs to measure the success of UX initiatives 

What you’ll bring… 

• Previous experience managing and leading a small UX team 

• Ability to translate goals, objectives, and data into digital experiences 

• Understanding of business metrics, and how designs contribute to performance 

• Ability to collaborate in cross-functional teams 

• Strong project management and time management skills 

• Ability to plan, facilitate and lead workshops in order to make UX a company-wide mentality. 

• Strong communication and presentation skills; an ability to articulate and discuss your design decisions with clients and stakeholder 

• Proficiency in creating user stories, personas, sitemaps, wireframes, prototypes and storyboards 

• Ability to plan and conduct user testing, surveys, and formal evaluations 

• Ability to iterate your work based on user testing data and qualitative feedback 

• Understanding of interaction design principles and information architecture 

• Experience with frontend languages, such as HTML, JavaScript and CSS3. 

• Experience working within an agile, scrum environment in digital product development 

• Strong stakeholder engagement, able to develop trusted working relationships across business boundaries. 

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