Head of Operations

Role Overview: As Head of Operations and as part of the Executive team, you will be
responsible for leading the operational strategy and execution across all 70 pubs. You will.
ensure consistent delivery of high-quality guest experiences, drive commercial performance,
and lead a team of area and site-level managers to achieve operational excellence.

Key Responsibilities

• Strategic Leadership: Develop and implement operational strategies aligned with the company's growth objectives and brand values. Ensuring these strategies are embedded in the business and make an impact
• Team Management: Lead, inspire, and develop a high-performing operations team, including area managers and general managers. You will be a champion for talent development ensuring our people have the opportunities to continue to thrive and contribute to our continued success.
• Performance Management: Monitor KPIs across the estate, ensuring profitability, efficiency, and customer satisfaction targets are met or exceeded.
• Operational Excellence: Standardise best practices across sites while allowing for local flexibility and innovation.
• Customer Experience: Champion a guest-first culture, ensuring consistently high standards of service, cleanliness, and hospitality.
• Compliance & Safety: Ensure all pubs operate in full compliance with health & safety, licensing, and food hygiene regulations.
• Budgeting & Cost Control: Oversee operational budgets, manage costs, and identify opportunities for efficiency and margin improvement.
• Cross-Functional Collaboration: Work closely with marketing, HR, finance, and other teams to support business-wide initiatives.

Our Purpose is to Continuously Elevate the Art of the Pub

Premium Ventures is a distinct division of Premium Pubs in London, Scotland and the regions with a
clear ambition create exceptional customer experiences, to grow share, and continuously Elevate the
Art of the Pub.

Consisting of the Metropolitan Pub Company and Crafted Pubs, we are a collection of 70 venues,
individual in.character, that push the boundaries of what people expect from a Pub; contemporary
relaxed, and impressive spaces where people love to gather for carefully curated food, drink menus,
magnetic experiences and service that goes beyond expectations.

Harnessing the benefits of being part of the Greene King group, the Premium Ventures division
operates autonomously giving you the opportunity to really make your mark.

Your success will come from leading and inspiring passionate pub teams, directly and through their
BDM's to deliver exceptional experiences for our customers and returns for our business enabling
us to develop and grow.

We truly appreciate our team and we reward hard work!

•  A competitive salary and a great pension plan to help you plan for the future.
• Company Car or Cash alternative
• 4x salary life assurance
• Private Medical Car
• Annual performance bonus so you share in our success
• Real opportunities to grow your career within the Premium Ventures division and the wider group - we're big on helping our people shine
• Fantastic team discounts across all our brands (33% for you, 15% for friends and family both in the Premium Ventures division and throughout Greene King
• A free Employee Assistance Program offering support for your well-being, finances, and legal queries - including 24 hours access to a GP for you and your family
• Discounted stays at Greene King Inns and hotels (50% for you, 25% for loved ones) - perfect for a relaxing getaway
• Loads of retail discounts including at our partner businesses like Superdrug and Three Mobile

• You've got solid experience leading operations in a high-quality hospitality setting, with multi-site experience. Ideally you will have worked with premium brands and places that really value their individual character.
• You will have excellent communications, problem solving and decision making skills.
• You can create and deliver change in the business and bring to life the standards and aspirations for the pubs.
• We are a fast-paced operator, and you thrive in this environment. you are driven by delivering results, driving quality, service, team and financial goals
• You build strong relationships easily, both within our division and with key stakeholders throughout the business.
• You're adaptable and resilient - while remaining positive and focused on what we will achieve.

A degree or equivalent qualification, or relevant and adaptable experience in similar senior
operational roles