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Customer Service Coordinator (6 month FTC)

  1. Greene King
  1. Full time
  2. Bury St Edmunds

Abbot House,Bury St Edmunds,IP33 1QT

Competitive Salary

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Job description

This vacancy has now expired. Please see similar roles below...

Company Description

As a Customer Services Coordinator working on our Amazon Business Rollout Coordinator for a 6 month fixed term basis you will speak to our pubs and coordinate the maintenance and management of our Amazon Business accounts system including all user support queries and the rollout of this across Greene King.

Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience. 

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

  • Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
  • Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
  • Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank.
  • Refer a friend – who do you know who could be interested in a new role? When they are placed, you could receive £1,500 for referring them!
  • Wagestream – access your wage before payday for when life happens.
  • Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…

Job Description

Your role as a Customer Services Coordinator... 

  • Maintenance and management of the Amazon Business accounts system
  • User support/query resolution
  • Rollout to Greene King Pubs & Destination Brands to the agreed rollout schedule
  • Issue regular business reporting
  • Measure business purchases to understand the level of compliance, and influence the business to make the right choices
  • Reduce costs and manage business risks
  • Support the wider team when required with projects that link with Amazon and business expenses


What you'll bring...

  • Experience of supporting and communicating with Pubs
  • Intermediate user of Excel
  • Previous experience of Cognos would be an advantage
  • Accounting knowledge
  • Data Analysis skills are desirable
  • Excellent communicator
  • Excels at planning and organising
  • Ambassador for customer service with the ability to manage expectations and able to give difficult messages
  • Self-motivated/able to work independently and make the right business decisions


Great news! We will let you know when a new job like this has been added!


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