The Business Analyst carries out analytical investigative work to determine business needs, clearly document ‘as is’ / ‘to be’ processes and explain business change requirements. Identifying and designing solutions that meet GK business requirements and are aligned to both business and IT objectives, with business influencing where necessary encourage adoption of recommendations.
A key deliverable of the business analyst is the documentation of high-level business and systems processes that can be presented to effectively explain complicated ideas to key stakeholders both inside and outside of the Technology function.
The role works closely with and assists Project Managers within the project life cycle and well as giving close support to Portfolio Managers with discovery work to support business decision making.
As a stakeholder in retail delivery, this role is responsible for:
- Business Analysis within the framework of agreed methodologies of the Greene King Technology function.
- Producing influential documentation, analysis and presentations to business stakeholders.
- Documenting and managing backlog within retail product portfolio
- Supporting project lifecycle to deliver quality backlog items
- Work across the Technology function and other Greene King departments to ensure a successful outcome on project delivery.
- Supporting vendor relationships and technology partnerships, ensuring best-in-class solutions and services.
This is a delivery-focused role that requires experience in system and process analysis, project methodologies, good relationship and influencing skills, the ability to work at pace, with accuracy, on multiple projects and proposals.
1. Delivery of As Is / To Be analysis
Outcome: All business process and system analysis are delivered on time, with high accuracy and understandability
KPIs:
- All discovery and business summary analysis is delivered to highest standard and at pace
- Analysis drive key decision making in the business or project when required
2. Process, Methodology and documentation
Outcome: All documentation is delivered within the framework of standardised methodologies, processes and documentation as prescribed by PMO
KPIs:
- 100% documentation completed accurately and on time
- Updates, summaries and risks accurately reflected in agreed systems
- Accurate and compelling analysis presented and updated within agreed formats, frameworks and systems.
3. Technical and Business Strategy Alignment
Outcome: Recommendations made in analysis are strongly aligned to Technology strategy and business objectives
KPIs:
- Fast decision making by the executive made easier by strategic alignment
- Influential change recommendation supported by credible data
4. Backlog management: Document and manage backlog for the product portfolio and maintain it in appropriate system for future reference.
KPIs:
- Backlogs maintained per product in Azure DevOps
- Support provided through out project lifecycle giving clarity on backlog items
Additional Information
We’re all about rewarding our team’s hard work, that’s why…
You’ll receive a competitive salary, pension contribution as well as:
- The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
- Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
- Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
- Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank.
- Refer a friend – who do you know who could be interested in a new role? When they are placed, you could receive £1,500 for referring them!
- Wagestream – access your wage before payday for when life happens.
- Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…
Qualifications
Ability to analyse and recommend
- Proven ability to carry out investigation work, document discussions, backlogs and draw out key information to build as-is / to-be documentation for both systems and business processes
- Strong experience in project and/or product management environments
Vendor & Stakeholder Leadership
- Experience in working closely with third-party software vendors, ensuring solutions meet business and technical requirements.
- Strong relationship building skills to align business and technology objectives.
- Business influencing skills and ability to adapt to and recommend change within projects and discovery work
Technical Knowledge
- Experience in EPoS platforms, payment technologies, digital ordering, and retail IT ecosystems.
- Experience of data integration, API-based deployments, and emerging retail technology trends.
Educational Qualifications:
- Bachelor’s degree in IT, Business, or a related field (or equivalent industry experience).
- Business Analysis qualification appropriate to Greene King technology team methodologies (or equivalent industry experience).
Experience:
- 3+ years of experience in retail technology business analysis.
- Proven experience delivering project end-to-end
- Experience of Product Backlog management and Continuous Improvement work on individual and integrated systems
- Hands-on experience with retail software platforms, ensuring solutions align with business needs.
