Assistant Manager

As Assistant Manager, you’ll be at the heart of our management team helping to ensure the smooth running of a busy pub. From the moment you step through the door, you lead by example making sure our Customers, and teams, have a great time. 

Join us at Greene King pubs, where we have always been the beacon for communities, wherever people want to come together. Our collection of community pubs are the heart and soul of the local area around them, helmed by a local hero and crewed by a team always ready with your favourite tipple. Our pubs embody the true meaning of a local pub, acting as a central hub where locals can enjoy one of our events, a feast of lovingly cooked food or a quick catch up with friends over a drink. 

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career. 
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…

We are seeking an enthusiastic and detail-oriented Assistant Manager to join our team in Guildford, United Kingdom. As an Assistant Manager, you will play a crucial role in supporting the General Manager in the day-to-day operations of our business, ensuring exceptional customer experiences and maintaining high standards of service.

• Support the General Manager in overseeing daily business operations and lead the team in their absence
• Bring our brand to life by motivating and guiding the team to deliver outstanding customer experiences
• Act as a role model for the team, providing training and development opportunities
• Ensure compliance with brand standards and maintain customer and team safety at all times
• Collaborate with the General Manager to set and achieve business goals
• Manage staff scheduling, inventory, and other operational tasks
• Resolve customer concerns and complaints in a professional and timely manner
• Implement and maintain quality control procedures
• Contribute to the development and execution of marketing and promotional activities
• Assist in financial management, including budgeting and cost control measures

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• Previous experience in a similar assistant manager role, preferably in a customer-facing environment
• Passion for delivering exceptional customer experiences
• Excellent communication and leadership skills, with the ability to motivate and develop team members
• Strong problem-solving abilities and adaptability to handle challenges in a fast-paced environment
• Keen eye for detail and commitment to maintaining high standards in all aspects of the business
• Proficiency in relevant software and tools, such as POS systems and scheduling software
• Knowledge of industry standards and best practices
• Ability to work flexible hours, including evenings, weekends, and holidays as required
• Strong organisational skills and ability to multitask effectively
• A positive, enthusiastic attitude with a customer-focused mindset
• GCSE English and Maths at grade C or above (or equivalent)

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