Assistant Manager

🍽️ Why The Pavilion?

Food is at the heart of what we do.

From pub classics to new favourites, we're passionate about serving food that brings people together and delivering an experience that keeps customers coming back.

We're also a destination for live sport, showing everything from cricket and golf to rugby and football, creating plenty of busy occasions throughout the year.

The Pavilion also hosts events and functions, so no two shifts are quite the same.

We're looking for an Assistant Manager who can lead from the front, support the General Manager and help drive the pub forward.

Assistant Manager – The Pavilion

🍻 Ready to take your next step and make your mark?

If you're an experienced hospitality leader who knows what it takes to run a busy pub, lead a team and deliver a great customer experience, we could have the perfect opportunity for you at The Pavilion.

Built in 1861 as the Rifle Pavilion, this historic pub has evolved over the years, but one thing has remained at its heart — great food, great sport and great hospitality.

Today, The Pavilion is a large, food-led pub with a fantastic location, a spacious conservatory and a covered outdoor area. And when Queens Park Rangers have a home game, you can expect the pub to really come alive!

🌱 And there’s plenty in it for you...

• Career development opportunities across Greene King.
• Training and development at every level, including apprenticeships.
• 33% employee discount and 15% discount for loved ones across Greene King brands.
• 50% employee and 25% loved ones discount at Greene King Inns and hotels.
• Employee Assistance Programme supporting mental health, wellbeing and financial/legal advice.
• Enhanced family-friendly maternity and paternity policies.
• Menopause Friendly Employer.
• Refer a Friend scheme – earn up to £1,500.
• Wagestream – access to your pay as you earn.
• Retail discounts, including up to 30% at Superdrug and Three Mobile.

CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG

We aim to embed inclusion into every decision we make – across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.

🍻 Bring your energy. Lead the team. Make The Pavilion yours.

🚀 What’s the opportunity?

As Assistant Manager, you'll play a key role in the day-to-day running of The Pavilion, helping to create a pub that delivers great service, great food and great experiences every time.

You’ll:

• Support the General Manager with the day-to-day running of the pub.
• Take ownership of shifts and confidently lead the team in the GM's absence.
• Lead, coach and develop the team, helping people perform at their best.
• Maintain consistently high standards across service, food, cleanliness and customer experience.
• Make sure the pub is ready to deliver during busy services, sporting events and key trading periods.
• Help drive sales and maximise opportunities across food, drinks, sport and events.
• Build strong relationships with customers and create an atmosphere that keeps people coming back.
• Ensure the team understands what's expected and delivers against our brand and operational standards.
• Support with stock, rotas, cash management and other day-to-day operational tasks.
• Work closely with the kitchen team to ensure great communication between front and back of house.
• Help maintain high standards of health & safety, licensing and compliance.
• Get involved in QPR home matchdays and other major sporting occasions, ensuring the team is prepared for increased trade.
• Bring fresh ideas and energy to help grow the business.
• Act as a positive role model and help create a team culture where people feel supported, valued and motivated.

This is a great opportunity for someone who wants to take the next step in their hospitality career, gain more responsibility and make a real impact within a busy pub.

👊 What we’re looking for

We're looking for an experienced hospitality leader who:

• Has previous experience as an Assistant Manager, Supervisor, Team Leader or similar.
• Has experience working in a busy pub, restaurant, bar or high-volume hospitality environment.
• Is confident leading a team and taking ownership of a shift.
• Has strong communication skills and knows how to get the best from people.
• Takes pride in delivering excellent customer service.
• Is commercially aware and understands how great service can drive sales and repeat business.
• Can stay calm, organised and hands-on when the pub gets busy.
• Is comfortable managing busy sporting occasions and large customer volumes.
• Has a good understanding of health & safety, licensing and operational standards.
• Works well with both front and back of house teams.
• Is proactive, energetic and isn't afraid to get stuck in.
• Has a genuine passion for hospitality and creating great customer experiences.
• Wants to continue developing their career and progress with Greene King.

🌟 More than just a management role. A chance to make your mark.

The Pavilion is a busy, food-led pub with a great location, strong sporting connection and plenty of opportunity.

We're looking for an Assistant Manager who can lead the team, support the GM and help drive the business forward.

Whether it's a busy lunch, a major sporting event, a QPR home matchday or an evening with friends, you'll play an important role in making sure The Pavilion delivers an experience customers want to come back for.

If you're ready for your next step and want the opportunity to grow your skills, lead a team and build your career with Greene King, we'd love to hear from you.