Application Support Analyst

As our Application Support Analyst you will report to the Application Support Team Leader and is responsible for supporting our core application portfolio across the Greene King group.

Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience.  

In reward for your hard work, you will receive... 

A competitive salary, pension contribution as well as: 

• 33 days Holiday – With the opportunity to buy an additional 5 days! 
• Life Assurance – Up to 4 times your salary!  
• Discounted Dental & Health Insurance  
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount
• Free employee assistance program – Mental Health, well-being, Financial, and Legal support because you matter!  
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so, you can enjoy a weekend away without breaking the bank 
• Refer a friend – Who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them! 
• Retail discounts – Receive up to 30% of at Superdrug, exclusive discounts with three mobile along with many more… 
• The chance to further your career across our well-known brands – As one of the industry's top apprenticeship providers, we can provide training and development at each level of your career  

In your role as Application Support Analyst you will….

• Act as 2nd/3rd Line Support for the business
• Help manage our application portfolio to maintain our aggressive system uptime targets, whilst ensuring systems are upgraded, patched, and maintained in a proactive and timely manner
• Deliver on agreed incident SLA’s and ensure all the support issues are fully understood, managed, and resolve.
• Proactively target root cause to minimise the volume of issues and improve the customer experience of applications
• Help identify opportunities to drive value and improve the performance of the existing and future software base
• Ensure relevant control and audit processes are followed to meet company and legislative needs

What you’ll bring… 

• Excellent communication skills, combined with a high degree of enthusiasm, drive and commitment
• Taking part in Out of Hours rota
• An ability to cope, and thrive, in a fast paced, dynamic, and fun environment with varied and multiple demands
• Good understanding of Data Protection and handling of PII and business confidential data
• Good working knowledge of:- ServiceNow and/or other CRM software, Windows OS Environments, Log analysis, Building and using testing plans, Root cause analysis and remediation

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