Pub Finance Advisor
- Greene King
- Part time
- Bury St Edmunds
Abbot House , Bury St Edmunds , IP33 1QT
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Job description
This vacancy has now expired. Please see similar roles below...
As a part time Pub Finance Advisor based in Bury St Edmunds your role will be a customer services based role responding to customers over the telephone and via email/case management software. As the first point of contact for our pubs & hotels you will help to resolve finance related queries and support local suppliers in processing their payments. Working as part of a team of 12, you will play a key part in providing a high standard of customer service via the phone or case management software to our Pub/Hotel General Managers, and occasionally supporting the Pub Finance & Expenses Team Leader with ad-hoc tasks
Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience.
We’re all about rewarding our team’s hard work, that’s why…
You’ll receive a competitive salary, pension contribution as well as:
- The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
- Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
- Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
- Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank.
- Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn £1,500 for referring them!
- Wagestream – access your wage before payday for when life happens.
- Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…
This advert will close on Friday 31st January 2024
Part time position: 16 hours a week
Location: Bury St Edmunds
Your role as Pub Finance Advisor
Answer phone calls within agree timescales and provide answers to supplier/pub queries
Respond to emails within two working days and provide answers to supplier/pub queries
First line of support for House Managers and 3rd party suppliers with systems/financial queries
Ensuring House Manager compliance to the appropriate timescales for approval process
To assist with day to day team tasks as required. These may include:
Reconciliation of revenue and banking’s
Reconciliation and verification of House expenditure claims ensuring compliance to HM Revenue & Customs regulations on VAT
Balance sheet reconciliations
Any other ad-hoc work required by the team
What you’ll bring…
- An excellent approach to customer service with the ability to manage expectations and conflicting priorities of key stakeholders
- Good interpersonal skills and delivery if customer service with proven experience of dealing with a wide variety of customers on the telephone
- Ability to prioritise work and work to deadlines
- Flexible and adaptable to business change
- Taking ownership of problems through to resolution
- Ability to build good working relationships with colleagues and customers at all levels
#LI-RS1
Great news! We will let you know when a new job like this has been added!
LIFE AT GREENE KING
What is it really like to work here...
Customers visit our pubs, restaurants, and hotels to enjoy memorable and fun experiences. This is no different for our teams who love the lively atmosphere and social nature of the work – whether it's chatting with regulars at the bar, serving up delicious dining experiences...
Find our moreEveryday Inclusion
At Greene King we're setting the bar for Inclusion & Diversity. We are on a journey towards Everyday Inclusion where everyone feels welcome, can thrive and truly belong.
With external commitments like the Valuable 500, our Calling Time on Racism manifesto and community partnerships.
We have a clear plan based on education, awareness and activity that's already making an impact. We value the diversity of our people and are working to increase this, by joining us on this journey you can help us to shape our future inclusive culture..
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