Pub Finance Advisor

As a  part time Pub Finance Advisor based in Bury St Edmunds your role will be a customer services based role responding to customers over the telephone and via email/case management software.  As the first point of contact for our pubs & hotels you will help to resolve finance related queries and support local suppliers in processing their payments. Working as part of a team of 12, you will play a key part in providing a high standard of customer service via the phone or case management software to our Pub/Hotel General Managers, and occasionally supporting the Pub Finance & Expenses Team Leader with ad-hoc tasks

Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience.  

 We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career. 
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…

This advert will close on Friday 31st January 2024

Part time position: 16 hours a week

Location: Bury St Edmunds

Your role as Pub Finance Advisor

• Answer phone calls within agree timescales and provide answers to supplier/pub queries 

• Respond to emails within two working days and provide answers to supplier/pub queries

• First line of support for House Managers and 3rd party suppliers with systems/financial queries

• Ensuring House Manager compliance to the appropriate timescales for approval process

• To assist with day to day team tasks as required. These may include:

• Reconciliation of revenue and banking’s

• Reconciliation and verification of House expenditure claims ensuring compliance to HM Revenue & Customs regulations on VAT

• Balance sheet reconciliations

• Any other ad-hoc work required by the team

What you’ll bring… 

• An excellent approach to customer service with the ability to manage expectations and conflicting priorities of key stakeholders
• Good interpersonal skills and delivery if customer service with proven experience of dealing with a wide variety of customers on the telephone
• Ability to prioritise work and work to deadlines
• Flexible and adaptable to business change
• Taking ownership of problems through to resolution
• Ability to build good working relationships with colleagues and customers at all levels

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