What you’ll be doing
- Investigate and resolve invoice matching variances within agreed service levels.
- Provide excellent support to General Managers, helping with credits, stock adjustments, delivery and stock queries.
- Manage customer queries through our Pub Query System, ensuring issues are resolved in a timely and professional way.
- Challenge variances and investigate the root cause, identifying where processes have failed and recommending improvements.
- Work closely with teams across Finance, Purchasing, IT and our external suppliers to resolve queries and improve processes.
- Complete day-to-day reporting and support with ad hoc requests when required.
Company Description
Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience.
As an Invoice Variance Controller, you’ll join our Finance team, supporting nearly 1,700 Greene King pubs by investigating invoice variances and ensuring our purchase invoices accurately align with stock delivered to our pubs.
You’ll play an important role in identifying and resolving discrepancies, working with General Managers, suppliers and teams across the business to understand the root cause of issues and help prevent them from happening again.
This is a great opportunity for someone who enjoys problem solving, working with data and providing excellent customer service.
Additional Information
Why Greene King?
Join us at Greene King, the country's leading pub company and brewer. With a 220-year brewing and pub history and a 39,000-strong team, we're proud to be part of Britain's great pub heritage.
We're committed to supporting our people to develop and succeed, with opportunities to grow your career across our well-known brands.
We’re all about rewarding our team’s hard work, that’s why…
- Competitive salary and pension contribution.
- Career development and training opportunities across Greene King's well-known brands.
- 33% discount for you and 15% for your loved ones across our brands.
- 50% discount for you and 25% for your loved ones at Greene King Inns and hotels.
- Free Employee Assistance Programme covering mental health, wellbeing, financial and legal support.
- Refer a friend and earn up to £1,500 when they're placed.
- Stream – access your earned wages before payday.
- Retail discounts, including up to 30% off at Superdrug and exclusive Three Mobile offers.
Ready to make a difference?
If you're analytical, customer-focused and enjoy solving problems, we'd love to hear from you. Join our team and help us make sure our pubs have the right stock, accurate costs and the support they need to deliver great experiences for our customers.
Qualifications
What you’ll bring
- A strong problem-solving mindset and a desire to understand the root cause of issues.
- Excellent attention to detail and confidence working with data.
- Strong communication and customer service skills.
- The ability to build positive relationships with colleagues, suppliers and stakeholders.
- A collaborative, team-focused approach.
- The ability to manage deadlines and performance targets.
- Some experience using IT systems such as Excel and Outlook.
- The ability to analyse information and present findings clearly and concisely.
Don't have all the experience? That's okay. Intermediate Excel skills, including Pivot Tables and VLOOKUPs, are desirable but not essential as full training will be provided.
