Product Owner - App

As a Product Owner you will be responsible for Creating and delivering a best-in-class app experience through the application of agile product management methodologies. You will continuously develop a digital product that enhances the customer experience and enables GK to deliver significant revenue growth target whilst managing the app CI development process delivering the digital product vision

Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience.  

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career. 
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…

This role is Manager (M2) Career Band

Your role as Product Owner

• Responsible for the delivery and continuous improvement of the mobile app
• Own and manage the product backlog, including requirements, definition and refinement of user stories, sprint planning, and other agile ceremonies
• Translate high-level product roadmap into achievable product backlog items.
• Design and develop journeys and features that increase revenue and improve customer experience
• Ensure QA of the app and its testing and release process is robust
• Tracking and measurement of product and financial KPIs
• Ensuring app stores experience reflects the product design and features Collaborate with the SMEs and business owners as a key influencer of roadmap decisions
• Use data to inform the decision-making process and work in a cross functional in-house team
• To work closely with external partners to ensure the best possible solutions for digital products
• Help educate and embed product methodology within the business
• To be the voice of the customer for the digital product within the business
• Provide insight for defining and planning the overall Product Roadmap based on specialised knowledge

What you’ll bring… 

• Experience working within an agile, scrum environment in digital product development
• Experience writing detailed User Stories, Acceptance Criteria, etc.
• Experience working with and developing consumer-facing digital technologies, such as websites and/or apps, ideally in a retail, hospitality, leisure, travel, or equivalent environment.
• Strong stakeholder engagement, able to develop trusted working relationships across business boundaries.
• Strong leadership and influencing skills.
• To be able to work collaboratively and communicate effectively to the wider business.
• An intellectual approach and ability to quickly grasp concepts and solve complex problems.
• Personable and able to bring other people on the journey.
• Has a curious and inquisitive mindset by nature – always questioning the ‘why’ as well as the ‘what’ and ‘how’ to constantly challenge the status quo.
• Obsessed with customer experience and exceptional execution.
• A genuine desire to work within the pub and restaurant sector.
• A self-starter with the desire to constantly learn, grow.
• Willing to adapt to the changes and needs of the business and project context.
• Can make decisions with confidence, and act based on decisions.
• Shares Greene Kings values and wants to be part of them.
• Inspires others to be passionate about delivering an exceptional customer experience.
• Creates a positive environment that supports others to be their best.
• Strong communications and influencing skills, able to analyse and communicate technical concepts to create practical solutions and influence decisions.
• Experience with managing external/3rd party suppliers.
• Strong customer focus, able to champion the needs of our customers using the app

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