Guest Relations Advisor
- Greene King
- Full time
- Burton on Trent
Sunrise House,Burton-upon-Trent,DE14 3JZ
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Job description
This vacancy has now expired. Please see similar roles below...
As a Guest Relations Advisor, working in our beautiful Burton on Trent office on a 3 month fixed term contract, you will be the first point of contact for our pub and restaurant customers, delivering a first-class service, managing large amounts of telephone calls, emails and enquiries through social media. Working closely with the rest of the team, you have the potential to influence how our customers see Greene King.
Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience.
In reward for your hard work, you will receive...
You will receive a competitive salary, pension contribution as well as:
- Agile working policy - 50% working within our Burton on Trent office or pubs and 50% working from home
- 33 days Holiday – With the opportunity to buy an additional 5 days!
- Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
- Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so, you can enjoy a weekend away without breaking the bank
- Discounted Dental & Health Insurance
- Life Assurance – Up to 4 times your salary!
- Free employee assistance program – Mental Health, well-being, Financial, and Legal support because you matter!
- Refer a friend – who do you know who could be interested in a new role? When they are placed, you could receive up to £1,500 for referring them!
- Retail discounts – Receive up to 30% of at Superdrug, exclusive discounts with three mobile along with many more…
- The chance to further your career across our well-known brands – As one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
** Please note that this is a 12 week Fixed Term Contract due to start in July**
Your role as Guest Relations Advisor
Putting the customer first, identifying the best resolution in line with the business
Composing thoughtful, personalised written responses to guest enquiries and complaints
Building sustainable relationships of trust through open and interactive communication with internal and external customers and colleagues
What you’ll bring…
Empathetic and positive approach
Clear, concise communication
Great time management skills
Competency on Excel, Word and email systems
A flexible work approach and an ability to work well in a team and independently
#LI-AP1
Great news! We will let you know when a new job like this has been added!
ANDY'S MARKETING CAREER JOURNEY AT GREENE KING
Andy's journey at Greene King has been a true adventure, with roles ranging from Marketing Executive to Digital Communications Manager and even Head of Digital. But his career path has been anything but predictable. Life's unexpected twists and turns led him to explore new opportunities outside our company. But, we’re extremely happy that his love for hospitality and deep connection with our brand has brought him back to us.
Read More...Everyday Inclusion
At Greene King we're setting the bar for Inclusion & Diversity. We are on a journey towards Everyday Inclusion where everyone feels welcome, can thrive and truly belong.
With external commitments like the Valuable 500, our Calling Time on Racism manifesto and community partnerships.
We have a clear plan based on education, awareness and activity that's already making an impact. We value the diversity of our people and are working to increase this, by joining us on this journey you can help us to shape our future inclusive culture..
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