Customer Care Representative

As a Customer Care Representative, you’ll become an integral part of a dedicated team, serving as the front line of communication between Greene King and our valued customers. Taking charge of addressing inquiries, resolving concerns, and delivering tailored solutions, you’ll be a vital guardian of customer happiness.  

Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience. 

Your role as a Customer Care Representative 

• Uphold exceptional customer service levels both internally and externally.  

• Efficiently handle communications (phone and email) from both internal and external customers.  

• Oversee and resolve reported incidents via the quest system within established timelines. 

• Prioritise prompt call answering and foster relationships with customers to gather feedback for continuous service improvement.  

• Greene King support agile working which means you would be welcome to work from home for up to two days per week after training. 

What you’ll bring...  

• Motivation and drive, putting the customer first, offering practical solutions and sharing new ideas.  

• Past administrative experience with solid computer skills, especially Excel and outlook.  

• Ability to solve problems whilst collaborating effectively with others in a team.  

• Demonstrates steady resilience and an optimistic mindset, ensuring the successful accomplishment of tasks and goals.