Company Description
As Assistant Manager, you’ll be at the heart of our management team helping to ensure the smooth running of a busy pub. From the moment you step through the door, you lead by example making sure our Customers, and teams, have a great time.
Join us at Greene King pubs, where we have always been the beacon for communities, wherever people want to come together. We boast a number of historic pubs that have seen hundreds of years of famous patrons passing through the doors, from Dickens drawing inspiration in the thick of Victorian London, to Frances Crick announcing the world-changing discovery of DNA. Our pubs are steeped in rich history but blend tradition with forward-thinking innovation, serving up pub classics made with care and delivering good, old-fashioned service.
Additional Information
We’re all about rewarding our team's hard work, that’s why…
You’ll receive a competitive salary, pension contribution as well as:
- The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
- Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
- Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
- Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank.
- Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,000 for referring them!
- Wage Stream – access your wage before payday for when life happens.
- Retail discounts – receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…
Job Description
About the role...
Steeped in history and with foundations dating back to 1736, the Railway has been a popular pub for tourists and locals alike. Originally called the Cow House, it was renamed to its current name after the invention of the railways in 1804.
We're on the lookout for a driven and customer focused Assistant Manager to support our General Manager and fantastic team to push this beautiful pub to the next level.
What you'll do as an Assistant Manager...
- Collaborate with the General Manager to create and implement strategies to enhance the pub's profitability and overall performance.
- Supervise and lead a team of bar staff, waitstaff, and kitchen personnel, ensuring they provide exceptional service to our customers.
- Oversee daily operations, including opening and closing procedures, stock management, and staff scheduling.
- Maintain a welcoming and safe environment for customers and staff, adhering to all health and safety regulations.
- Handle customer inquiries, complaints, and feedback with professionalism and efficiency.
- Assist in planning and executing events, promotions, and marketing initiatives to attract and retain patrons.
- Manage cash registers, handle cash transactions, and ensure accurate accounting procedures are followed.
- Contribute to the maintenance and cleanliness of the pub to create an appealing and comfortable atmosphere.
- Help train and develop staff, fostering a positive and productive work environment.
What you'll bring...
- Previous experience in a supervisory or assistant management role within the hospitality industry is required.
- Strong leadership skills with the ability to motivate and manage a diverse team.
- Excellent interpersonal and communication skills.
- A passion for delivering outstanding customer service.
- Knowledge of food and beverage operations, including stock management.
- Knowledge of health and safety regulations.
- Flexibility in work hours, including evenings and weekends
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