As Social Media Operations Specialist, you will…
- Own the strategy, optimisation and maintenance of social media tools and technology, including Sprinklr and Cerby.
- Monitor system health, proactively identify risks and resolve technical issues to keep accounts secure and compliant.
- Drive automation and process improvements to maximise efficiency across the social ecosystem.
- Shape requirements for new tools, features and upgrades, ensuring governance and operational standards are upheld.
- Maintain high-quality documentation, governance rules and best-practice guidance for stakeholders.
What you’ll bring…
- Strong problem-solving and troubleshooting skills with a proactive approach to issue resolution.
- Excellent organisational and prioritisation skills to manage multiple tasks effectively.
- Clear communication skills, able to translate technical detail into practical solutions for stakeholders.
- Experience in stakeholder and vendor management, with confidence in building strong relationships.
- Project management capability to scope, plan and deliver tool improvements.
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Company Description
Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience.
As a Social Media Operations Specialist, you’ll take ownership of the tech, tools and systems that power one of the UK’s largest social media estates, ensuring security, compliance and performance across 4,000+ accounts. You’ll be the go-to expert for governance and optimisation, driving automation and shaping how new tools and features are rolled out.
Additional Information
We’re all about rewarding our team’s hard work, that’s why…
You’ll receive a competitive salary, pension contribution as well as:
- The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
- Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
- Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
- Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank.
- Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn £1,500 for referring them!
- Wagestream – access your wage before payday for when life happens.
- Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…
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