Operations Simplification Manager

This is a field based role.

As an Operations Simplification Manager you will be responsible for identifying opportunities in our pub operation where we can do things quicker, easier, differently, or not at all, allowing the business to make efficiency savings, and improving the customer and team experience.

Using the extensive insight you gain from engaging with stakeholders, observing activity, and analysing data, you'll propose and trial solutions, effectively evaluate the results, and provide compelling recommendations to the business. Working closely with the wider Operational Excellence function, you'll ensure the right activity sits in the right place, handing on insight and opportunities accordingly. You'll also develop a strong affinity with the Deployment function, working with them to identify opportunity and create realisable business cases. You will be driven by, but not limited to, a clear efficiency savings target, and you will help create a ‘pipeline’ of robust, tried-and-tested opportunities that can be deployed by the Divisions as required, and as change capacity permits.

Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience.  

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career. 
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…

In you role as Operations Simplification Manager you will...

• Identify opportunities where the operational tasks in pubs could be improved and simplified 
• Filter and prioritise opportunities accordingly, balancing speed / complexity of delivery with size of opportunity. Have am effective set of criteria in place to determine which to progress, which to hand to the wider Operational Excellence team, and which to pause / abort
• Engage effectively with senior central stakeholders and process owners to secure buy-in to change how we do things, and identify the appropriate changes required
• Plan and execute ‘test & learn’ trials in pub
• Create clear, compelling proposals for change, which can be handed to Divisional teams / central stakeholders for implementation 

What you’ll bring… 

• You're a real self-starter, who can generate ideas and opportunities from scratch, with the tenacity to see them through to completion
• Naturally you have a passion for pubs, which is why your background is in hospitality, ideally pubs and restaurants, with an enthusiasm for engaging with people at all levels
• A proactive and positive approach to change, with a willingness to challenge the status quo and experience of working in a Continuous Improvement-related role an advantage 
• You are a confident communicator who can create compelling cases for change, convincing rather cajoling stakeholders to secure buy-in 
• Strong planning and organising skills, working in a structured way to simultaneously deliver multiple initiatives all at different stages
• A high level of resilience, able to ‘fail fast’, learn, then quickly move on from setbacks and you are unphased by seniority, negativity or conflict
• You have a sound knowledge of end-to-end site operations with strong problem-solving skills, working with pace and tenacity to own and resolve issues
• A willingness and flexibility to travel and work unsocial hours / weekends

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