Night Porter

As a Night Porter, you will be responsible for ensuring the safety and security of hotel guests, staff, and the hotel at night. You’ll be joining a fun and inclusive team, where you can grow and strengthen your skills and experience.

Join us at Hungry Horse, where the drinks are always flowing and the plates are piled high, our pubs bring families and friends together. From footy days to family time, a swift drink after work, to a quarterly pool tournament – there’s always something going on. Beyond our delicious food and drink, we also love to serve up community spirit by getting behind the causes that matter most to our customers.  

We’re all about rewarding our team’s hard work, that’s why…
 

You’ll receive a competitive salary, pension contribution as well as:
 

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career. 
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank.
• Wage Stream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…

As a Night Porter, you will...

• Provide customers with a heartfelt and memorable experience each and every time they visit
• Be the first point of contact for late arrival check-ins and walk-ins
• You’ll ensure guest and business safety, and security is top priority at all times
• Be proactive and assist our House Keeping Team with laundry & linen deliveries
• In the event of a fire, evacuate all guests and team from the business safely and quickly
• Answer telephone enquiries and deal with customer complaints to ensure everyone enjoys their stay.
• Clean the pub restaurant to the highest of standards ensuring a great start to each business day
• Setup breakfast for the hotel guests
• Actively request feedback from guests checking out in the morning

What you’ll bring…

• Willingness to learn and expand your skills
• Have a great eye for detail, making sure all areas are cleaned to the highest of standards
• A passion for giving great service and making sure every customer receives a warm welcome
• A positive can-do attitude and be a real team player

Previous experience in a customer facing role required -

Previous experience in night porter role required -