Head of House Keeping

We are creating our new boutique hotel brand that does things differently: inviting our guests to explore the surrounding neighbourhood, discovering the stories of its people, savouring its food and flavours and taking in every delightful detail.

Backed by one of the UK’s leading hospitality companies, we blend centuries of industry know-how with thoughtful gestures, stylish details and a fresh approach to dining, creating the perfect place to recharge, relax and connect. Our multi-year development plan will see us transform a portfolio of properties into unique, design-led hotels across the country, providing a luxurious setting for guests and locals alike.

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• Be part of an exciting new Hotel Brand  Journey, develop your career and be part of something truly exceptional
• Bespoke training opportunities
• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career. 
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Inns and hotels. – so you can enjoy a weekend away without breaking the bank.
• Wage Stream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…

As the Head Housekeeper, you will lead a team dedicated to crafting a memorable experience and keeping the property immaculate. With an eye for detail and a passion for hospitality, you thrive in a dynamic environment to maintain high standards in housekeeping.

Your role as housekeeper…

• This is a working role so you will be leading from the front ensure an outstanding guest experience
• You will create the perfect environment for our guests through preparation of exceptional spaces, perfect cleanliness and adding unique touches to create lasting impressions
• Manage staffing, work assignments, and performance goals, providing mentoring and coaching for continuous improvement.
• Control budgets, and communicate effectively with other managers to meet guest demand and address special requirements.
• Assist in recruitment, onboarding, and compliance training for new team members whilst overseeing housekeeping team training and standards.
• Conduct routine inspections, report defects, and ensure compliance with health and safety regulations.
• Maintain exceptional cleanliness in public areas, promptly address guest experiences, assist in VIP requirements, and focus on delivering personalised touches for complete guest satisfaction.

What you’ll bring….

• Proven ability to thrive in a fast-paced and dynamic work environment, demonstrating resilience and flexibility to handle multiple tasks simultaneously.
• Possess an excellent eye for detail, ensuring precision and accuracy in tasks to maintain high-quality standards.
• Effective verbal and written communication skills, facilitating seamless teamwork and collaboration with colleagues in various roles.
• A genuine passion for the hospitality industry, particularly in the realms of Hotel and Restaurants.

Previous Experience in a housekeeping position.