Guest Relations Advisor

Full-time, permanent position. 

As a Guest Relations Advisor, working in our beautiful Burton on Trent office, you will be the first point of contact for our pub and restaurant customers, delivering a first-class service, managing large amounts of telephone calls, emails and enquiries through social media.  Working closely with the rest of the team, you have the potential to influence how our customers see Greene King.

Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience.  

In reward for your hard work, you will receive...

You will receive a competitive salary, pension contribution as well as:

• 33 days Holiday – With the opportunity to buy an additional 5 days!
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so, you can enjoy a weekend away without breaking the bank
• Discounted Dental & Health Insurance
• Life Assurance – Up to 4 times your salary!
• Free employee assistance program – Mental Health, well-being, Financial, and Legal support because you matter!
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could recieve up to £1,500 for referring them! 
• Retail discounts – Receive up to 30% of at Superdrug, exclusive discounts with three mobile along with many more…
• The chance to further your career across our well-known brands – As one of the industry's top apprenticeship providers, we can provide training and development at each level of your career. 

Your role as Guest Relations Advisor

• Putting the customer first, identifying the best resolution in line with the business

• Composing thoughtful, personalised written responses to guest enquiries and complaints

• Building sustainable relationships of trust through open and interactive communication with internal and external customers and colleagues

What you’ll bring… 

• Empathetic and positive approach 

• Clear, concise communication

• Great time management skills

• Competency on Excel, Word and email systems

• A flexible work approach and an ability to work well in a team  and independently 

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