General Manager

Build a welcoming space that feels rooted in its community, celebrates culture and creativity, and offers people a reason to keep coming back, not just for a drink, but also for the atmosphere, the experience, and the sense of belonging. 

Be a visible, present leader, someone customers trust, and your team looks up to. 

Take full ownership of venue performance, achieving and exceeding sales and profit targets. 

Use data, local knowledge and creative thinking to make smart decisions that drive results. 

Keep the venue safe, clean and compliant at all times, uphold the highest food safety standards and act quickly and confidently when needed. 

Recruit, train, and inspire a passionate, inclusive team. 

Coach your people to grow and thrive, supporting them as individuals while aligning with a shared vision. 

Create a strong sense of purpose and pride, building a culture where the team feels valued, energised, and part of something meaningful. 

Develop weekly rhythms of live entertainment and local activities that bring people together. 

Champion the venue as a cultural and social destination that celebrates under-represented voices in hospitality and culture. 

Build links with local organisations and lead community engagement with confidence and care. 

Promote the venue across all channels, from social media and posters to in-person relationships. 

Tell bold, relevant stories that reflect the venue’s identity and build excitement. 

Celebrate the culture, talent and values that make this venue what it is. 

Strong pub and hospitality experience, with P&L accountability and proven commercial results (or willingness to lead with support). 

A people-first leadership style – passionate about team development, customer service and high standards. 

Experience designing or delivering regular in-house events or entertainment (or willingness to lead with support). 

Confidence with labour management, stock control and operational processes. 

The creativity and resilience to challenge the status quo, solve problems and adapt fast. 

A flair for connection (online and offline) and a passion for celebrating culture and community. 

A commitment to equity and inclusion, and a passion for supporting and amplifying under-represented communities in hospitality. 

£45,000 salary. 

On-site accommodation. 

Excellent training and professional development opportunities. 

Annual performance-related bonus. 

20 days holiday, plus bank holidays.