Digital Business Analyst

At Greene King we believe Digital will enable us to deliver a step change in the pub experience. We obsess over building best in class user and customer experiences across our digital products and transformation programmes.  We will live up to being the pride of British hospitality by making sure we deliver digital products that fit in to our physical experiences seamlessly and to ensure our customers come back time and time again.

This role plays a critical part in delivering Greene King’s Digital ambitions through the thorough analysis and understanding of business ambitions. This includes working closely with the business in defining requirements and helping identify, design and implement new processes and solutions to meet the business objectives.

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could be eligible for £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…

In your role as Digital Business Analyst you will ...

• Execute business analysis activity as required for and continuous improvement activities and projects based around the core Digital platforms
• Understand business objective and ambitions and validate business requirements from a wide range of stakeholders using appropriate business analysis techniques
• Understand the business process and systems and the associated core Digital platforms; and identify improvement opportunities
• Accurately document requirements (functional, non-functional, data, reporting and transition) and processes (‘as is’ and ‘to be’)
• Work with product and project team to plan business change and design business process
• Work with multiple third party vendors to deliver world class solutions
• Build and maintain effective relationships across IT and the wider business that can be leveraged to ensure the successful delivery of projects and initiatives

What you'll bring..

• Exceptional communication and stakeholder management skills, able to clearly articulate concepts and ideas, challenge effectively and manage expectations
• Strong competence in technical analysis and complex problem solving
• Significant experience and widespread understanding across a range of digital technologies e.g. Web, Mobile Apps, Customer Data Platforms, APIs etc
• Excellent experience of Agile best practice methodologies and the application of hybrid approaches in a Digital environment
• Knowledge and experience of working in a hospitality or retail environment preferable but not essential

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