Digital 2nd Line Support Engineer

The role of the Digital 2nd Line Support Engineer is to provide technical support and resolution of Incident, Requests and Queries. The 2nd line Support Engineer is also key to establishing, maintaining and governing our proactive monitoring tool-sets to identify and resolve issues before they result in a customer/business impact.

Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience.  

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career. 
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could receive £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…

This role is a senior professional (PT) salary banding.

As a Digital 2nd line support engineer, you will....

• Lead the technical triage and management of technical related incidents
• Proactively support and maintain the company’s current and future digital products
• Work with internal and external parties to maintain site and application reliability
• Create and maintain relevant monitors / metrics in regards to digital applications and websites
• Support deployment processes through change control and associated DevOps tooling
• Work closely with IT security to monitor and maintain site and application security

What you will bring...

• Experience in Supporting and Implementing Digital solutions
• Experience and knowledge of:
  • Microsoft Azure Cloud Hosting
  • Web Application support
  • Common application monitoring tools
  • Domain Management
  • SSL Certificates
  • Security
• Investigating/Troubleshooting IT Server Infrastructure related incidents

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