Business Analyst, Retail

As the Retail Business Analyst, you work with a diverse team of stakeholders in the business to problem solve, collate and analyse information, then present back potential solutions.  The role is primarily focussed on systems that are used by our pubs teams, hotel teams and our central employees and will touch on everything from system integrations, new products and customer journey wins.

Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience.  

In reward for your hard work, you will receive... 

A competitive salary, pension contribution as well as: 

• 33 days Holiday – With the opportunity to buy an additional 5 days! 
• Life Assurance – Up to 4 times your salary!  
• Discounted Dental & Health Insurance  
• Discount of 33% for you and 15% for your loved ones on all our brands – so you enjoy your favourite food and drink at a discount
• Free employee assistance program – Mental Health, Well-being, Financial, and Legal support because you matter!  
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and Hotels – so you can enjoy a weekend away without breaking the bank 
• Refer a friend – Who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them! 
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three mobile along with many more… 
• The chance to further your career across our well-known brands – As one of the industry's top apprenticeship providers, we can provide training and development at each level of your career  

In your role as Retail Business Analyst you will….

• Primarily focus on systems that are used by our pubs teams, hotel teams and our central employees and will touch on everything from system integrations, new products and customer journey wins
• The key to your success will be getting all team members and solution providers focused on a single goal, with each contributor playing their part and buying into the solution.  This will include facilitating cross functional workshops to establish and document new processes and ways of working that support delivery of the projects
• Document requirements across technology, process and operating models, and trace these throughout delivery and testing.
• Produce business cases that support the justification for change, covering both financial and non-financial objectives
• Define criteria for success and key performance indicators (KPIs) that will measure or demonstrate whether business objectives have been realised
• Champion change and gain buy in from key stakeholders across the business 
• Document lessons learned and build this into any further changes that need to take place or improvements to how we work or deliver change as a business

What you’ll bring… 

• A technical qualification in IT systems would be a massive advantage as would Agile project management experience
• Knowledge and experience of working in a retail environment, preferably within hospitality
• Tell us about your experience and knowledge of business change processes
• Azure dev ops/ similar tool experience would be advantageous
• Ability to document as-is / to-be processes and systems visually and simply for any stakeholder to quickly understand
• PowerPoint and Excel are a must
• You’re a strong communicator with the ability to manage and influence stakeholders at all levels 

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