Company Description
As our Application Support Technical Analyst, you will be supporting our core application portfolio across the Greene King group.
Working closely with the business and the IT teams across three main locations, Bury St Edmunds, Burton and Dunbar, with additional Warehouses, the successful candidate must be able to deal with multiple systems and processes, be a clear communicator, with a very strong technical foundation in a range of application types.
Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience.
Additional Information
In reward for your hard work, you will receive...
A competitive salary, pension contribution as well as:
- 33 days Holiday – With the opportunity to buy an additional 5 days!
- Life Assurance – Up to 4 times your salary!
- Discounted Dental & Health Insurance
- Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount
- Free employee assistance program – Mental Health, well-being, Financial, and Legal support because you matter!
- Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so, you can enjoy a weekend away without breaking the bank
- Refer a friend – Who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
- Retail discounts – Receive up to 30% of at Superdrug, exclusive discounts with three mobile along with many more…
- The chance to further your career across our well-known brands – As one of the industry's top apprenticeship providers, we can provide training and development at each level of your career
Job Description
In your role as Application Support Analyst you will….
- Act as 4th Line Support for the Business and an escalation point for our 2nd and 3rd Line Team Members, ensuring delivery of agreed incident SLA’s and ensure all the support issues are fully understood, managed, and resolved
- Use SQL and Coding skills to aid resolution of fixes and improve development of system
- Manage our application portfolio to maintain our aggressive system uptime targets, whilst ensuring systems are upgraded, patched, and maintained in a proactive and timely manner
- Own root cause targeting for the team to minimise the volume of issues and improve the customer experience of applications
- Liaise with Security and Infrastructure teams to ensure hardware solutions provided meet the needs of the business so far as the applications are concerned
- Be SME on important and strategic projects and systems using this to enhance support of BAU processes
What you’ll bring…
- You have excellent communication skills, combined with a high degree of enthusiasm, drive and commitment
- Taking part in Out of Hours rota
- Strong interest in technology overall with a personal drive to stay ahead of the market by researching and understanding
- Understanding of contractual legalise
- An ability to cope, and thrive, in a fast paced, dynamic, and fun environment with varied and multiple demands.
- Good understanding of Data Protection and handling of PII and business confidential data
- ServiceNow and other CRM software
You will need experience of
- SQL, basic coding, windows OS Environments, log analysis, building and using testing plans
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