Visitor Experience Host

As a Visitor Experience Host you will be a crucial part of enhancing our visitors time at Belhaven Brewery. Whether you’re ensuing the smooth running whilst guiding activities, carrying out general administration or promoting our Belhaven beers, your positive attitude will make you a significant strength to your team.

This role will consist of 5 working days between Monday to Saturday with some evening and weekend work. With flexibility to work on either of the following shifts, 08:30-16:30 or 09:00-17:15. Training will be provided for this role.

Belhaven is Scotland’s oldest working brewery and home to the nation’s #1 ale, Belhaven BEST, stout and award winning premium bottled beers.

At the heart of this brewery is our amazing Belhaven Visitor Experience which has been awarded 4 stars from Visit Scotland (2023) after being named as the world's best brewery attraction (2022). Not bad since we only opened in November 2021!

This means we set high standards, in fact we want every visitor to “fill their life with experiences, have stories to tell”. Are you up for the challenge?

Belhaven is at the heart of the community in Dunbar, East Lothian and a top employer so the brewery also has an important role to play beyond commercial realities. And we have a new five-year strategy shaping sustainable growth for the brewery and its future.

Here's a chance to join our small team in bringing these experiences to life and shaping that future!

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career. 
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – Who do you know who could be interested in a new role? When they are placed, you could receive up to £1,000 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…

Your role as a Visitor Experience Host

• Meet and greet tour visitors, ensure they are correctly briefed on health and safety and conduct them on their unforgettable brewery experience
• Support within our visitors shop by processing retail purchases and maintaining stock levels
• Provide knowledge about the site, its history, contents, offers and merchandise
• Communicate with other team members to share relevant information
• Follow our policies to ensure bar areas, storerooms and back of house etc. are kept in good condition

What you’ll bring…

• Ability to confidently and passionately share stories of Belhaven Brewery with our visitors
• Experience in customer facing roles
• Confidence in selling our products and experience 
• Willingness to learn
• Good time management