Technical Service support

As a Technical Service support, you will help deliver on the Cellar service purpose of Helping great people in great pubs serve great beer by ensuring the highest level of customer satisfaction and support for our customers through the development of the technical support available through the Support centre

Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience.  

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career. 
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – Who do you know who could be interested in a new role? When they are placed, you could receive up to £1,000 for referring them!
• Wage Stream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…

Your role as Technical Service support 

• Lead the development and support of the technical knowledge of the Support team and technicians within the Cellar Service support team
• With the support of the Technical Services Manager, support the innovation of the department to provide an exceptional level of service for the customer
• Protecting the Greene King brand and reputation through building exceptional relationships with customers and colleagues
• Enhance team engagement by supporting the development of the cellar service team members in the support centre and across the technicians within the field.
• Ensure compliance and administration tasks are accurately completed to a high standard.
• Deliver on-service metrics and key performance indicators (KPIs), improving the efficiency and effectiveness of the department
• Ensure best practice is adopted and embedded across the teams within the Cellar service
• Establish and maintain strong relationships with key internal and external customers, understanding their needs and expectations. Resolve escalated customer issues and provide timely and practical solutions, ensuring high customer satisfaction.
• Support operational projects to support change and the evolution of the cellar service department

What you’ll bring… 

• Strong influence skills with the ability to motivate and inspire a team.
• Excellent problem-solving and decision-making abilities.
• Outstanding customer service and communication skills.
• Considerable technical knowledge of Beer Dispensing equipment
• Significant experience as a technician in the field

Considerable technical knowledge of Beer Dispensing equipment

5 years + as a technician in the field