Team Leader

As Front of House Team Leader, you'll be the face of the pub, ensuring smooth day-to-day operations and leading the front of house team to provide outstanding customer service. You'll play a key role in maintaining high standards while creating a welcoming environment for every guest.

Join us at Greene King pubs, where we have always been the beacon for communities, wherever people want to come together. Our collection of community pubs are the heart and soul of the local area around them, helmed by a local hero and crewed by a team always ready with your favourite tipple. Our pubs embody the true meaning of a local pub, acting as a central hub where locals can enjoy one of our events, a feast of lovingly cooked food or a quick catch up with friends over a drink. 

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Lead, motivate, and support the team during service
• Ensure exceptional customer service and handle guest queries professionally
• Oversee daily operations including opening/closing procedures
• Maintain the standards and presentation of the pub in line with its heritage character
• Train and develop team members
• Support management with rotas, stock control, and service efficiency
• Ensure compliance with licensing, health, and safety regulations

What you’ll bring…

• Previous front of house or supervisory experience in hospitality
• Strong leadership and communication skills
• Passion for customer service and creating memorable guest experiences
• Ability to work in a fast-paced, customer-focused environment
• A positive, proactive attitude and team-first mindset