Regional Service Manager

As a Regional Service Manager, you will deliver on the Cellar Service purpurse of Helping great people in great pubs serve great beer by ensuring the highest level of customer satisfaction and technical support for our customers through the continuous development and support of the field service team.

This is field based role covering central and west from Birmingham south to the outskirts of London.

Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience.  

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career. 
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn £1,500 for referring them!
• Wage Stream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…

Your role as Regional Service Manager  

• Lead and develop the team to enhance skills and knowledge to grow engagement delivering a world-class experience for our customers.
• Protecting the Greene King brand and reputation through audits of maintenance and installation activity to deliver on reliability strategy and drive the quality agenda.   
• Enhance team engagement through regular one-to-ones and feedback to grow skills and capabilities.
• Ensure compliance and administration tasks are accurately completed to a high standard.
• Deliver on-service metrics and key performance indicators (KPIs), improving the efficiency and effectiveness of the region.
• Actively engage and develop the health, safety, and well-being culture to support our people and customers.
• Ensure resourcing requirements are met to meet the needs of the business.
• Establish and maintain strong relationships with key customers, understanding their needs and expectations. Resolve escalated customer issues and provide timely and practical solutions, ensuring high customer satisfaction.
• Lead operational projects to support change and the evolution of the service offering.

What you’ll bring… 

• Strong leadership skills with the ability to motivate and inspire a team.
• Excellent problem-solving and decision-making abilities.
• Outstanding customer service and communication skills.
• Experience with CRM and service management software.
• Proven experience in managing technical service operations, preferably regional level.
• Proven experience in fluid or gas transfer technical disciplines and a good understanding of electrical theory.

The close date for this role is the 19th May 2024. All applications will be reviewed after this date.