National Technical Services Manager

As a National Technical Services Manager, you will deliver the Cellar service purpose of Helping great people in great pubs serve great beer; your expertise and leadership will drive the success of our technical service team, delivering on our strategic goals to enhance the consumer experience and grow the Greene King reputation and brand.  

The is a national role with regular travel around the UK

Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience.  

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career. 
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – Who do you know who could be interested in a new role? When they are placed, you could receive up to £1,000 for referring them!
• Wage Stream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…

Your role as National Technical Services Manager 

• Foster a collaborative and supportive team environment, promoting knowledge sharing and professional development to enhance the department and increase engagement.
• Develop and implement strategies, policies, and procedures to optimise technical service operations. Lead and develop the Regional Service Managers to deliver on the tactical & strategic goals, set performance goals, provide regular feedback, and conduct performance evaluations.
• Develop and implement training programs to enhance the skills and knowledge of the technical service team. Be a leading figure in promoting and maintaining safe working practices and team well-being. 
• Monitor service metrics and key performance indicators (KPIs) to evaluate and improve the efficiency and effectiveness of the department. Ensure compliance with industry standards, regulations, and quality assurance requirements.
• Analyse service data to identify trends, patterns, and areas for improvement; identify opportunities for process improvement to increase uptime and develop sustainable operational efficiencies.
• Take an active lead in innovation and continuous improvement projects.
• Establish and maintain strong relationships with key customers, understanding their needs and expectations. Collaborate with the functional teams to ensure seamless communication and coordination between technical service and customers.
• Resolve escalated customer issues and provide timely and practical solutions, ensuring high customer satisfaction.
• Collaborate with other departments to realise opportunities, participate in cross-functional groups, and provide technical expertise and insights to enable tactical & strategic decision-making.

What you’ll bring… 

• Bachelor's degree in a technical field (e.g., engineering, computer science) or equivalent experience.
• Proven experience in managing technical service operations, preferably national or regional level.
• Highly skilled in Continuous improvement operational practices. 
• Strong leadership skills with the ability to motivate and inspire a team to deliver results.
• Excellent problem-solving and decision-making abilities.
• Exceptional customer service and communication skills.
• An innovative approach to problem-solving and technical development.
• Strong analytical and data-driven mindset.
• Ability to travel nationally, as required.

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