IT 1st Line Service Desk Analyst

Your role as IT 1st Line Service Desk Analyst

• Log and respond to queries from internal users regarding their hardware and software issues

• Deliver support for hardware including telephony and key applications used within the business

• handle incoming support requests, such as troubleshooting hardware and software problems, resetting passwords, and guiding users through basic problem-solving steps.   

What you’ll bring… 

• Exceptional customer service skill

• Ability to work in a busy environment

• Strong computer skills, including Office 365 Administration

• Strong trouble shooting skills for hardware and applications/software

• Ability to work under pressure and to deadlines

• Service logging experience

#LI-AP1

This role is essential in ensuring smooth business operations by promptly addressing and resolving common technical issues, the 1st Line Service Desk handles incoming support requests, such as troubleshooting hardware and software problems, resetting passwords, and guiding users through basic problem-solving steps. 

Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience.  

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career. 
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…

•  At least 2-3 years of customer service experience, both F2F and telephony 
• Active Directory and MS Exchange
•  Excellent knowledge and problem solving in windows 11 operating system •
• Strong skills in Office suite
• Deep understanding on Cyber risks and risk identification processes to maintain company security