Integration Support Analyst
Great news! We will let you know when a new job like this has been added!
Job description
- The role of the Integration Support Analyst is to provide support and resolution of Incident, Requests and Queries. The Integration Support Analyst is also key to establishing, maintaining and governing our proactive monitoring to identify and resolve issues before they result in a customer/business impact.
- The Analyst will work closely Engineering Manager (Core) and the engineers in the Core team to help resolve tickets, resolve user queries and learn areas and technical skills so they can take on smaller items of work from the engineers when feasible.
- Support the triage and management of technical related incidents
- Proactively support and maintain the company’s current in house software products
- Work with internal and external parties to maintain integrations and applicationsreliability
- Support deployment processes through change control and associated DevOps tooling
- Work closely with IT security and Cloud engineers to monitor and maintain application security
- Ensuring that Service Now tickets do not exceed SLA’s and SLO’s, where they are at risk of doing so ensure the Engineering Manager is informed and proactive measures are taken to address issues
- Monitor performance of the integration jobs and data platforms to ensure they are operating as expected, where problems are discovered raise Service Now tickets and manage these to completion
In reward for your hard work, you will receive...
You will receive a competitive salary, pension contribution as well as:
- Agile working policy - Your time will be split with 50% working within our Burton on Trent office or pubs and 50% working from home
- 33 days Holiday – With the opportunity to buy an additional 5 days!
- Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
- Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so, you can enjoy a weekend away without breaking the bank
- Life Assurance – Up to 4 times your salary!
- Discounted Dental & Health Insurance
- Free employee assistance program – Mental Health, well-being, Financial, and Legal support because you matter!
- Refer a friend – Who do you know who could be interested in a new role? When they are placed, you will a bonus for referring them!
- Retail discounts – Receive up to 30% of at Superdrug, exclusive discounts with three mobile along with many more…
- The chance to further your career across our well-known brands – As one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
- Experience in Supporting integrations and data platforms ideally including SQL databases, ETL tools such as Azure Data Factory
- Ideally Autosys, Datastage and Natezza appliances though training will be provided
- Investigating/Troubleshooting IT Server Infrastructure related incidentsExperience and knowledge of:
- Microsoft Azure Cloud Hosting
- Service Now
Great news! We will let you know when a new job like this has been added!
LIFE AT GREENE KING
What is it really like to work here...
Customers visit our pubs, restaurants, and hotels to enjoy memorable and fun experiences. This is no different for our teams who love the lively atmosphere and social nature of the work – whether it's chatting with regulars at the bar, serving up delicious dining experiences...
Find our moreEveryday Inclusion
At Greene King we're setting the bar for Inclusion & Diversity. We are on a journey towards Everyday Inclusion where everyone feels welcome, can thrive and truly belong.
With external commitments like the Valuable 500, our Calling Time on Racism manifesto and community partnerships.
We have a clear plan based on education, awareness and activity that's already making an impact. We value the diversity of our people and are working to increase this, by joining us on this journey you can help us to shape our future inclusive culture..
Similar jobs
Salary
Competitive Salary
Location
Sunrise House
Business Area
Architecture & Governance
Brand
Greene King Corporate - BRA_001
Hours
Full time
Description
Scope & key interfacesCoach and mentor the existing digital development partners and associated development teams to continually improve their Agile maturityInterface with all parts of the business to
Reference
df482d93-dc7f-4c09-9202-b34f65b2fd61
Expiry Date
01/01/0001
Salary
Competitive Salary
Location
Sunrise House
Business Area
Architecture & Governance
Brand
Greene King Corporate - BRA_001
Hours
Full time
Description
The IT Data Engineering Manager will act as a pivotal role in furthering the data maturity of the Data & AI department through owning and delivering the data engineering roadmap. They will manage the
Reference
94383e7e-2e5c-4926-9d64-0f01783dc7cb
Expiry Date
01/01/0001
Salary
Competitive Salary
Location
Sunrise House
Business Area
Architecture & Governance
Brand
Greene King Corporate - BRA_001
Hours
Full time
Description
Scope & key interfacesThe Engineering Manager operates at the intersection of technology, strategy, and cross- functional collaboration. This role is responsible for leading the engineering function w
Reference
55b4b467-64dc-4fb0-bf72-23222906ebb0
Expiry Date
01/01/0001
Salary
Competitive Salary
Location
Sunrise House
Business Area
Architecture & Governance
Brand
Greene King Corporate - BRA_001
Hours
Full time
Description
Take responsibility for shaping and delivering Data & AI Architecture, working closely with the Lead Data Architect across change projects and programmesDevelop and maintain alignment with GK’s Enterp
Reference
c0644738-ba06-4947-bacf-3ef9538e9664
Expiry Date
01/01/0001
Salary
Competitive Salary
Location
Sunrise House
Business Area
Architecture & Governance
Brand
Greene King Corporate - BRA_001
Hours
Full time
Description
To lead the development of high quality and innovative Digital solutions providing marketing leading digital customer experiencesTo support, develop and drive GK Digital Software Engineers in our mis
Reference
48e8794f-637d-493c-b316-93d80e4118f9
Expiry Date
01/01/0001