Insight Lead

As an Insight Lead, you will play a crucial role in shaping Greene King's customer experience strategy and driving improvements across our venues. You will lead and manage customer experience programs, ensuring we capture, understand, and act on customer feedback to enhance our services.

Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience.  

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career. 
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…

As Insight Lead, you will…

• Lead, develop and manage the Customer Experience programs for Greene King, capturing and understanding the voice of the customer, as well as ensuring optimal supplier partnerships, metrics, and insight generation.
• Lead and develop a team to drive and support Greene King in delivering outstanding customer experiences.
• Drive internal connectivity of customer feedback systems and core Greene King systems to embed and utilize customer feedback.
• Lead strategic reviews of customer feedback platforms, partners, programs, and metrics, recommending optimal solutions.

What you’ll bring…

• Strong mathematical, statistical, and analytical capability.
• Extensive experience in running customer experience programs and delivering insights.
• Strong understanding of data protection, GDPR, and data management.
• Excellent stakeholder engagement and management skills.
• A self-starter with the ability to build strong working relationships and a passion for understanding customers.