Insight Analyst

As an Insight Analyst - Customer Experience you will be responsible for the reporting and analysis of customer feedback including reviews, complaints and surveys. You will work closely with Operations and Brand / Marketing Teams to help identify pain points in the customer experience.  You will be the catalyst for change and improvements in the Customer Experience in Greene King's portfolio of pubs and restaurants. 

Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience.  

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career. 
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could receive £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…

This role is a  Professional (PT) Career Band

Your role as Insight Analyst - Customer Experience

• Gather, combine and analyse data from various sources, including Surveys, Reviews, Complaints and sales data

• Interpret, visualise and communicate data to draw meaningful conclusions and actionable recommendations.

• Identify opportunities to improve the customer experience. Work closely with cross-functional teams to evaluate the effect of actions taken.

• Administer and evolve data gathering tools such as Reputation and Qualtrics.

What you’ll bring… 

• You are analytical and insight-driven and have a strong interest in customer experience and how that impacts brand and future business value.

• You are driven by turning insights into actions and are proficient in using data and visualisations to perform your analysis and reporting.

• Data will interest and excite you and you'll be proficient in reporting tools and data manipulation.

• You will be curious in nature and a problem solver, with a willingness to leave no stone unturned to identify the root cause of a problem.

• You will have the ability to translate insights into action and support cross-functional teams in decision making with the ability to drive recommendations through to key stakeholders.

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